Kpn Travels — Poor bus service

Address:	636001
Website:	Kpntravels.in

I had booked a ticket for the bus bound to chennai from Bangalore (12.08.2016 10 pm sleeper ac seat no. L 24 KA 41A9599). It was supposed to pick us at bommanahalli at 10.30 pm. We all had been waiting at bommanahalli and there had been no info about the whereabouts of the bus. The staff at bommanahalli had constantly maintained that the bus will come in half an hour. Even after 12, .30 there were absolutely no signs nor any information about the bus. To our dismay, we found that the bus was there only, behind all other buses. The driver maintained that the bus is not in a position to move with a faulty brake system. The staff at kpn said that the driver is not fit to drive. All of them had been hostile and rude in their behaviour towards passengers. When we tried to board the bus and atleast sit, the driver high handedly said that we can't do so. About 20 of the passengers, seven ladies (one with a 6 month old baby included) were literally on the road until 1.45 in the night. After a series of calls to the head office and the customer complaints cell, the mechanic arrived and the bus started at 2.30, four hours after the scheduled time. Not a word of regret nor a polite information about the delay... All at kpn behaved as if they have shown an act of magnanimity by repairing the bus and bringing us to chennai. Let me ask KPN, have anyone of the passengers paid a rupee less for the ticket? No. You have accepted your responsibility of bringing the passengers to chennai for the ticket consideration. And who on earth has conferred upon you the right to put us into so much trouble at the wee hours of the night? And the behaviour and response of the staff, both at bommanahalli and the head office / complaints section at Salem over phone... HORRIBLE TO SAY THE LEAST. And thanks to this incident, I, as a self respecting individual, wouldn't under any dire situations, book in kpn in the future.

And am pretty sure that even this complaint is going to be ignored... That's one thing people at kpn excel... They ignore everyone and treat them highhandedly.