Kpn Travels — refund (4 tickets) for bus cancellation on 6.2.20 from chennai to madurai 10.30 pm ac sleeper

Address:

KPN Travels, Koyambedu, Chennai, Chennai, Tamil Nadu

I have booked 4 tickets for my family from chennai to madurai by 10, 30pm ac sleeper coach on 6.2.20 thursday. The same day at 1.28pm i have received a call from koyambedu kpn office, chennai from mobile number [protected] and he told me the bus is cancelled today due to breakdown and asked me to make alternate arrangements. Then he told me that entire ticket money will refunded to the account next day. This sudden cancellation put my family in hardship and i managed to travel by other mode to attend important family function. Till today i am not getting any refund and request you to take further action to refund. Also i request that this last minute cancellation can be avoided in future and in that case make alternate arrangements by your other buses. Ticket number bb[protected]; pin: 25987751.
To my surprise, i have received sms from kpn travels on 7.2.20 for my feedback for travel on 6.2.20. This is again controversial act from kpn. I am a customer for kpn more than 2 decades but this is a great surprise. Please take immediate action and effect refund