Kpn Travels — refund

Address:

Chennai, Tamil Nadu, 600077

Lask week I book ticket through goibigo app in our kpn travel. Our service call me before 3 hr of boarding time. the non ac semi sleeper bus service not provide due to some issue so we can provide ac and sleeper... And boarding point and time is take with her hand... I gave one boarding point but they gave another boarding point and time.bording point so far to me. So I able to come and ac is not suit for me.. So I want refund.. Our travel told cancel the ticket and give mail refund mail to goibigo... But still my money was non refunded..