Kpn Travels — Reg - not maintaining customer care & punctuality

Address:

Coimbatore, Tamil Nadu, 641029

I had booked a KPN bus from Bangalore to coimbatore on 19nd Feb 2016. semi sleeper PNR NO - B[protected]
The pickup point was Madiwala at 10:25pm. As per the ticket, I arrived at the KPN office (MADIWALA) at 10:15pm.
I did not receive any message or call regarding the bus details.
I inquired at the office every 10-15 minutes regarding the bus arrival. They shooed me off every single time saying "5 minute mein aayega madam'.
Finally at 11.15 Pm I was informed that the bus did not bother coming to Madiwala since I was the only pick up from the spot.
After a lot of shouting and arguing, they decided to put me up in another bus which was waiting in Bommanhalli.
On reaching Bommanhalli, the staff there was not aware of this and fainaly they are arrage the bus 1.30 am only. all staff not convence to passangers they are shout to passengers.