Kpn Travels — Regarding breakdown

Address:627011
Website:kpntravels.in

I have booked 4 tickets from chennai to tirunelveli PIN#:OZOHG8AZ5721 Ticket#:E[protected] on 24.05.2017. I have informed via message that the bus will be arriving at 7 pm. Later I got another message intimating me about the delay and it was mentioned that the bus will be arriving around 7.45 pm. But the bus has arrived at 8.30 pm. And the bus hasn't arrived at the place mentioned in the message. We were asked to walk nearly about half a kilo meter with our luggage. As I am a heart patient, I felt very bad about it. Not only me, there were other passengers including old people and children who found this difficult. At last we were in. We didn't feel that the bus was in good condition. As a result of this, the bus had a breakdown at 4 am in trichy. Till 6.45 am we were at trichy. We were not arranged any alternate bus too. That was not at fair. What if, if we people have some urgent works? It was a disgusting. If the bus was in good condition we would have arrived Tirunelveli around 4.30 am. But due to this breakdown we get delayed nearly 5-6 hours. We reached tirunelveli at 1 pm. Very worst travelling experience it was.
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