Kpn Travels — rude employee

Address:

Chennai, Tamil Nadu

I just spoke to your kpn parcel service in chennai. An employee of yours names ajith spoke to me. I wasn’t happy with the way he spoke. His way of speech was very rude and i would like you to look into this issue.
I asked him if he could send a pair of keys from chennai - trichy and he says we don’t do small packages followed by fine “i can take it but don’t ask me or complain if we lose it.”
This is not the way you reply to a customer
Please take strong action.
Thank you