Kpn Travels — send me the sms for bus operator cancelled bus -for my online refund process

I have booked online ticket from Karaikudi to Chennai on Dec 01, 2019 boarding point is near Karaikudi new bus stand through PATtm . But i dont received any bust journey details from bus operator side. And i have waited for the bus till 9.30. After that i taken government bus from karaikudi to trichy and trichy to chennai via one private bus operator

Till now i am not able to reach any KPN travels Representative to address my problem. I need fund for my payment.

Proof for i trying to call the bus operator number from 8.01 to 8.38 pm is giver below.