Kpn Travels — staff behaviour and wrong bus

Address:

641022

I booked for 08:15 pm bus. I received a confirmation sms with bus number. When we get into the bus they asked us to get down saying that this is going to ernakulam. We 5 people walked in to the office and asked the staff that we received confirmation sms with bus number but we received a careless response like wait your bus will come shortly. After half an hour a bus came and we were asked to get in. They did not give the seat no what i have booked l15, l16 but they gave me l19, l20. Very disappointed. Mobile charger socket is not working. When i asked the staff gave me a rude reply. One staff came again and peeping into our compartment were all got irritated. There is no privacy and safety for ladies. Very bad experience.