Kpn Travels — torture in the night - please refund!

Address:

Brindavan no.2 Vinayaka layout, 5th cross, Bhoopasandra, Bangalore, Karnataka, 560094

It was a rainy day in bangalore and i was traveling with my dad who was unwell, from bangalore to rajapalayam.
Firstly the bus that picked us from shanthinagar bus stand was full of surprises and was in a terrible. Condition. I'm sure because of the rain and the very crazy delays, the bus got spoilt in the outskirts of bangalore. Not informing us and all o[censored]s waiting like chickens in a cage.. They made us change our bus to another sleeper bus.
This is at 11 in the night. We got into the bus and slept for a bit and they again woke. Us up. At 2.45 in the night to change another bus?!? Why are customers treated like bloody cattle or bids? And absolutely non chalante and arrogant about their shortcomings, that too with an old person around. We demand for a refund. Our ticket was 700 rupees each. I'm sure the other customers want to complain, but don't know how to..