Kpn Travels — worst response by driver

We have booked 2 tickts from chennai to madurai in kpn travels.
Firstly bus was late by more than a hour. When we called the driver, there was very worst and irritating response by him and not ready to listen what passengers are asking.
Secondly, once bus arrived, after seeing aged peoples also bus was keep on going forward and stopped after some distance. Bus no mentioned in message and bus came was different, no proper guiding or respect for passengers. The way driver was responding to call is really pathetic. Only mistek we did is booked ticktes in kpn and thanks for making passengers to get irritated and frustated.