Kpn Travels — worst service-ac was not functioning in scania bus

Address:

Madurai, Tamil Nadu, 625001

Worst service by kpn travels...

Have booked ticket from madurai to bangalore last night in scania bus which was scheduled to depart from madurai @10:45pm. Around 45 passengers were waiting for the same bus in the kpn office at madurai omni bus stand. We didn't get any update about the bus till 11:30pm. Person is the office is not aware when the bus will reach. When we enquire, he keeps on telling that it will come soon. Then, one of the passengers called the bus driver (Whose number was shared by sms today evening) and asked. There comes the shock..

The driver told that the dynamo which is converting the power from battery to ac is not functioning and he had informed the management in the evening itself about the issue.ac was not functioning in the bus and few passengers who boarded at tirunelveli were taken in this condition to l madurai. Finally, bus reached madurai at 12:45am and the driver stopped the vehicle and told that he couldn't continue as the passengers would feel suffocating without ac and the windows couldybe opened as well.

We asked for an alternative and the person in the office could do any alternative.. He told that all other buses towards bangalore had already departed and spare buses are also not available. We have contacted the kpn head office, their gm directly and he told that madurai branch manager has to do some alternative and he couldn't help us.

Finally, in the interest of everyone to reach bangalore and to go to office today morning (Being monday and that too after a long weekend), the passengers have agreed to board the bus without ac @1:45am...

Following are the questions in the minds of all the passengers..

Why such a reputed travels like kpn could not maintain their vehicles in proper running condition?

Why they don't have even a single spare bus when 100s of buses are in operation daily?

Why they could not heed the words of the driver and correct the problems at the initial stage itself?

Where is the passengers comfort taken care here?

Why couldn't they arrange any other buses/vehicles atleast from other operators?

Everything is money here and they have no thinking about the safety and comfort of the passengers and they are not providing a valuable service for the money paid.

Passengers from tirunelveli were told that they will get a new bus from madurai, but it didn't happen.

All the passengers need a compensation of rs.10, 000 for making us travel in suffocating condition.

Vehicle number: ka 51 b 9992
Tirunelveli to bangalore
Kpn scania semi sleeper