Kpn Travels — Worst worst worst worst kpn bus service

Address:	Chennai, Tamil Nadu
Website:	www.kpntravels.in

I booked kpn bus ticket for my mother aged 50, from chennai to trichy 11.00 am, she came to bus stop 10.30 am to catch the bus. It was a very hot summer climate, she was standing alone for 3 hours till 1.30 pm. But, bus did not come.in that 3 hours whenever she called to travels they said that, within half an hour it will reach. Finally at 1.30 pm they saying bus will start after half an hour. My mom got unconscious at the bus stop and she came back to home by taxi.
Such a nastiest service by kpn bus. I called them they are not responding properly. I told them to refund the ticket cost which is 800 rupees. But no response. Please take some action.