[Resolved]  KreditBee — Formal Complaint Against KreditBee Loan Company

Babusona Ghosh
Malda
Malda, West Bengal.732101
06.11.2023

I am writing to file a formal complaint against an individual who claimed to be calling on behalf of KreditBee loan company. The call took place today, and I received it from the phone number +91 [protected]. Unfortunately, I do not have the caller's name, but I wish to bring to your attention the highly inappropriate and offensive conduct of this individual during the call.

During the conversation, the person who identified themselves as a representative of KreditBee used extremely offensive and vulgar language. Moreover, they made derogatory remarks and threats directed at me and, disturbingly, towards my mother. This behavior is completely unprofessional, unacceptable, and constitutes a violation of ethical and legal standards.

I request a thorough investigation into this matter to identify the individual responsible for the call and to take appropriate action against both the individual and the KreditBee loan company if it is confirmed that they were involved in this incident.

While I do not have a recording of the call, I am willing to provide any additional information or details that may assist in the investigation. I am also willing to cooperate fully with any authorities involved in this matter.

I believe that such behavior by a representative of any company is reprehensible and must not go unaddressed. I trust that you will treat this matter with the seriousness it deserves and take prompt action to address it.

I look forward to your prompt response and resolution of this issue.

Sincerely,

Babusona Ghosh
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Jan 2, 2024
Complaint marked as Resolved 
KreditBee customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2023
KreditBee Customer Care's response
Dear Babusona Ghosh,

We are really sorry to hear about your unpleasant experience and would like to sincerely apologize for the same. We request you to drop an email to [protected]@kreditbee.in with all the details and our team will check and assist you with your query.
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