KreditBee — I settled my loan as per the mail, but loan not yet closed

I am sivakumar, I took loan from kreditbee. My loan id is KB220622MFWSO. I could not pay my loan during my tenure period due to job loss. After several months recovery agents keep on calling me and threatening police people talking like that and they block my Aadhar card and pan card. After that I followed their instruction I paid the settlement amount and settled as per the amount mentioned in the email I got from them. After that, the manager who was in touch blocked WhatsApp and phone calls. He is not at all replying or answering anything. For an email regarding I sent so many but I received the ticket id only after no solution got regarding loan closure and noc. I saw in app loan not yet. Noc not received.

Today I got message like "due to your cheating we gonna complaint against you". I settled the loan kindly send me the noc and close the loan.