KreditBee — loan disbursement

I've been using kreditbee since 5months. I've had loans and repaid all at the given interval of time and boosted my credit. I've now requested for the amount of Rs.5000. Everything was alright and the approval has been done on the date of application i.e. On 26/08/2019, there is been no any response regarding the disbursement of the money even on mailing to help centre of kreditbee i.e. [protected]@kreditbee.in . I've got a reply named ticket received and our representative will contact you. But the representative has not called me and in the next mail it is written that your ticket is closed since your problem is resolved. I've been mailed almost for 10 times and pleasing them in all of the mails. I'm very eagerly waiting for the money but they're reckless and I've been spending my time from two days on Kreditbee by checking out whether the money has got disbursed into my account but not yet received 😑😑😑