KreditBee — loan payment

Hi I'm k.Himaja I have taken loan in kreditbee and the due date is 22 aug 2019 I have payed it today but in app its showing the payment is still on going I have payed it via phone pay app and the transaction is successful I can provide you with the details of the transaction before loan amount has been payed and unlocked this level but this is not getting it shows payment ongoing pls help me with this.
Thankyou
Himaja
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Dear Himaja,

We are really sorry to hear about your unpleasant experience and would like to sincerely apologize for the same. We request you to drop an email to [protected]@kreditbee.in with all the details and our team will check and assist you with your query.

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