[Resolved]  KreditBee — Serious complaint against recovery agent of kreditbee

Address:Pune

Hello Kreditbee,

I would like to inform you few things, kindly take it very seriously.

My name is Debjani Chakraborty, I have taken a loan from kreditbee my registered number is [protected]. My due date for EMI was 11th August and today is 12th August, yesterday I received a call from a recovery agent and I informed him I will pay the EMI on Monday, he dropped the call. Today morning I received a call from another recovery agent, he is just a rude, uneducated and unethical person, just to let you know whom you are giving the files to talk to your customers. He first taken 3 wrong names after calling "kya mai saheen se baat kar raha hu?" I said no wrong number. Called again saying "kya mai Leela behen se baat kar raha hu?" I said wrong number again! Again called me asking, "aapne kreditbee se loan liya tha woh yaad hai ya woh bhi bhul gaye?" I said maintain some manner and speak, he is more rude on call saying "kidhar rehte ho batao mai aata hu Ghar pe ek file leke" he means where I stay he will come with a file, I asked him what file. He said in that document you have to sign that you will pay it in one shot, I said it was 3 months EMI why should I pay in one shot, he said I told him earlier, but was talking to that stranger for the first time. Then angrily replied how dare you talk like that, why should I give you my address, and it is just one day yesterday was the due date, he asked where are you from? Oh you are from Tripura? Let me come there and show you!!

This was the conversation with him, now you tell me, this kind of people you give job to? He was literally giving me treat that he will show me! What he is going to show me? My mistake is I didn't record the call, then my husband called him saying why did you speak such language to my wife, he refused everything on call, but I am sharing the recording of my husband and the agent's conversation, you will find many miss match in his own statement.

Now, Sir/Mam, I want immediate action on this mail and that agent, I will wait for 3 days if you don't take any action I will FIR against him and file a case against Kreditbee. This is a request to take serious action against this person immediately.

Agent name as per Truecaller - Imtiyaz
Agent's number personal- [protected]
Angents second number - [protected]

I am attaching the recording of my husband's and that agent's conversation. Kindly don't say that we need proof, before giving the handover of files to those uneducated people only after one day of the due date, you should have thought it. I am not a 2-3 years defaulter, and not even taken loan of lacs. Worst experience with kreditbee.

Regards
Debjani Chakraborty
Number - [protected]
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Nov 17, 2022
Complaint marked as Resolved 
KreditBee customer support has been notified about the posted complaint.
Verified Support
Oct 12, 2022
KreditBee Customer Care's response
Dear Debjani Chakraborty,

We are really sorry to hear about your unpleasant experience and would like to sincerely apologize for the same. We request you to drop an email to [protected]@kreditbee.in with all the details and our team will check and assist you with your query.
Verified Support
Mar 03, 2023
KreditBee Customer Care's response
Dear Debjani Chakraborty,

We are really sorry to hear about your unpleasant experience and would like to sincerely apologize for the same. We request you to drop an email to [protected]@kreditbee.in with all the details and our team will check and assist you with your query.
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