Krishnamoorthy — Refund against cancelled air ticket - e-ticket[protected]

Address:	248001
Website:	[email protected]

From: Moorthy [mailto:[protected]@ceasefire.in]
Sent: 21 December, 2016 7:17 PM
To: 'Info'
Cc: 'Manasi Bhatia' ; 'Deepika Poojary'
Subject: RE: Refund against cancelled Air Ticket -E-Ticket[protected]

Can you justify this Change fee of INR 12800/-?

It is beyond our imagination.

The total cost to & Fro it was only Rs.14432/-when it was booked on 03.12.16.

When we want to change the date they just informed us that the differential fare of Rs.7283 plus there is levy of penalty fee of Rs 1750 for cancel the flight tickets booked online or change the dates of journey.

It Seems something wrong with your charges.

Please let us have your chairman’s /MD’s email ID let him also know the fact of your business.

Is it another way of making Black Money ?????

If you are not refunding the charges this will appear in the public domain

From: Info [mailto:[protected]@jetairways.com]
Sent: 21 December, 2016 6:09 PM
To: [protected]@ceasefire.in
Cc: Manasi Bhatia ; Deepika Poojary
Subject: FW: Refund against cancelled Air Ticket -E-Ticket[protected]

Dear Mr Ambildhok,

Thank you for your email and contacting Jet Airways.

With regards to your email, on checking our database we see that the booking has not been canceled but date change and reissued from 22nd Dec to 21 Dec for which travel has already been made as per below. Charges

[protected] NAME-AMBILDHOK/AJAY MR
TTL NBR OF CPNS- 4 DATE OF ISSUE-12DEC16 PNR-LBRUCF 03DEC16
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 9W 2837 L 21DEC DEDDEL 1155 OK L2CFA USED
2X 9W 367 L 21DEC DELPNQ 1710 OK L2CFA USED
3O 9W 366 V 04JAN PNQDEL 1115 OK V2IPO OK
4O 9W 2825 V 04JAN DELDED 1645 OK V2IPO OK

Charges for the same is as per below.

Change fee = INR 12800 +INR 768 of JN Tax
Fare difference = INR7283
Total cost = INR20851

Kindly note there is no refund due.

Thanking You,

Yours Sincerely.

Rachael Solomon.
Shift Incharge – eCommerce & Innovations

Jet Airways (India) Ltd | Siroya Centre, 1st floor | Sahar Airport Road, | Andheri East | Mumbai 400 099 | India.
[protected]@jetairways.com | www.jetairways.com


From: Moorthy [mailto:[protected]@ceasefire.in]
Sent: Wednesday, December 21, 2016 2:07 PM
To: Manasi Bhatia
Cc: Deepika Poojary
Subject: Refund against cancelled Air Ticket -E-Ticket[protected]


Ms. Manasi Bhatia [protected]@jetairways.com
Ms. Deepika [protected]@jetairways.com

Dear Mam,
As we have booked the ticket on 03.12.16 for 22.12.16 later on 12.12.16 the same ticket we have preponed the date from 22.12.16 to 21.12.16 from DDN-DEL-PUNE for one way for return not changed.
Initially on 03.12.16 the total trip cost of ticket was Rs.14432/- later on 12.12.16 for preponing the date the total trip cost of ticket was Rs.20851/-
We called jet airways for cancellation as well as refund of the ticket, the ticket is cancelled but no refunds was made till date. For your ready reference the details are as under
A) Date of Issue: 03.12.16
Mr. Ajay Ambildhok
E-Ticket[protected]
Booking Reference No. (PNR):: LBRUCF
Trip Summary
Dehradun (15:05) - Delhi (16:05) Thursday, 22 Dec 2016
Delhi (17:10) - Pune (19:15) Thursday, 22 Dec 2016
Pune (11:15) - Delhi (13:30) Wednesday, 04 Jan 2017
Delhi (16:45) - Dehradun (18:00) Wednesday, 04 Jan 2017
•

B) Date of Issue: 12.12.16
Mr. Ajay Ambildhok
E-Ticket[protected]
Booking Reference No. (PNR):: LBRUCF
Trip Summary
Dehradun (11:55) - Delhi (12:55) Wednesday, 21 Dec 2016
Delhi (17:10) - Pune (19:15) Wednesday, 21 Dec 2016
Pune (11:15) - Delhi (13:30) Wednesday, 04 Jan 2017
Delhi (16:45) - Dehradun (18:00) Wednesday, 04 Jan 2017
• Mr Ajay Ambildhok

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Home Phone :[protected]
Destination Phone Number :[protected]
Mobile Number[protected]
Email Address [protected]@ceasefire.in
Secondary Email [protected]@ceasefire.in

I called jet airways for my cancellation as well as refund of my ticket, the ticket is cancelled but no refunds made.
Kindly help us with the matter
Thanks in advance

Ajay Ambildhok
[protected]