KSFE — Rejection of rtgs fund transfer

Address:	Kozhikode, Kerala, 673513
Website:	ksfe

Sir,
Iam having three chitties in ksfe kuttiady branch. On april 6th i claimed one of my chitty (Chitty no 19/14 no.33) for rs.3, 50000/- of chitty amount rs.500000/-. I have already submitted all the required documents. On 7th may i went to ksfe and they were agreed to transfer the amount of rs.347000/- as rtgs. But the amount didnt credit to my account on 7th may, then i went to ksfe today morning (09/05/16) and they told me to go and check with punjab national bank (Ksfe's bank account) and they informed that cheque returned because of wrong rtgs code which they didnt inform till i went there and asked.. I checked and by mistake i missed one letter. Again i went to ksfe and they only issue an account payee cheque which i can only deposit in my account and it will be cleared only tomorrow evening. I have already issued a cheque to a builder for my new flat. Manager told me that they cannot rtgs again as once it was returned. My son working in a bank and he told me that there is no such rule in a bank, they can again transfer amount as rtgs if account holder requests. I want to pay interest to builder for delay of payment and my bank also charge minimum rs. 600 as cheque return charges. Why these people are treating their customers in arrogant way.