[Resolved]  KSRTC — Bus cancelled

Address:

Bangalore, Karnataka

Dear Sir, We have booked a ticket in KSRTC website (i.e. Harihar to Bangalore at 2.30pm in the afternoon) for 28th Dec. I booked this ticket on Dec 20th. But when i went to Harihar bus stand to catch the bus on 28th Dec, there was no bus. We waited for some time and enquired in Harihar bus stop in the Enquiry counter, they said this bus got cancelled from past 1 week. It was really shocking for us since there is no prior intimation of cancellation of the service. We tried contacting KSRTC help desk and they were really irresponsible. They just told Sorry since the bus got cancelled and you will receive your amount back. This is really not acceptable. It looks like no one is held responsible for this and no proper guidance was given either in Counter or from the Helpdesk. After long conversation with them, we felt its useless to talk with these people and we catch another bus (Normal red bus) and reached Bangalore around 12pm in the night. Just think if it happens in the night time and i'm travelling with my parents or any old age people and if i face this issue, what we actually need to do at that point of time. This is happening second time for me. Really not happy with the service from KSRTC. Please take this forward and provide us the solution. Only repaying the money is not the actual solution to the passenger i believe. Kindly take some action on this. Looking forward to hear from you. Thanks in advance. Best Regards Prathap BM [protected]