[Resolved]  KSRTC — Money deducted but faulty ticket issued

Address:	Bangalore Urban, Karnataka, 560052
Website:	www.ksrtc.org

From: Radhica Muthappa Date: 16 October 2015 21:57:47 IST To: "[protected]@ksrtc.org" Subject: Refund for ksrtc computer mistake To whomsoever it may concern, This is to inform you that i had booked a ticket for my father in law Mr.B.G.Muthappa, aged 76 years, from Bangalore to Mysore on the Airavat bus at 12pm to reach mysore at 3pm. I pais ₹318 with my creditcard for the ticket and got the confirmation mail and ticket printout which i am attaching. On reaching the satellite bus station on mysore road which is almost 40km from where we live in doddaballapur, my father in law was told that the ticket was not booked and hence he will have to make arrangements on his own for a different bus. Finally he had to board a bus that was on its way to madikeri, after great difficulty. The KSRTC officials said that it was a computer mistake and they apologised for it. But this whole episode of making a senior citizen run around for a bus ticket after going through the correct procedure of booking is not at all acceptable, for no fault of his. I have booked many tickets on KSRTC from and to chikmagalur and also from BIAL to mysore and never before had i faced a problem like this. Please take this matter seriously and issue me a refund for the amount deducted and make sure it does not happen again. Herewith attaching the documents. The ticket was booked on ksrtc id archana.[protected]@gmail.com Waiting for a prompt reply Best Regards Radhica Muthappa