Kuku Fm — Refund of 399rs related deduction without my consent

Address: Plot No 60 Chimalgi Colony Near Kartik Heights Kalaburagi 585102

Website: kukoo fm

Complaint Title:
Unauthorized ₹399 Deduction by Kuku FM via PhonePe – No Subscription, No Consent

---

📄 Complaint Body:

I am Sidramapp Mundodagi from Kalaburagi, Karnataka. On 13 September 2025 at 07:57 AM, ₹399 was auto-deducted from my Axis Bank account via PhonePe for a Kuku FM subscription.

I have never subscribed to Kuku FM, and my Google Play account shows no active subscription. This deduction was unauthorized and violates digital payment norms.

Transaction Details:
- Transaction ID: OM2509120757154805544000
- UTR:[protected]
- Order ID: [protected]
- Subscription ID: b347fa81-873a-4bff-89d6-d7f170fb108b56903109
- Paid via: PhonePe (UPI)
- Amount: ₹399
- Bank: Axis Bank

I have emailed [protected]@kukufm.com with all evidence, including screenshots of:
- The PhonePe transaction
- My subscription list showing no Kuku FM plan

Despite this, there has been no refund or resolution. I demand:
1. Immediate refund of ₹399
2. Cancellation of any hidden mandate or auto-pay setup
3. Assurance that no future deductions will occur without explicit consent

I[censored]nresolved, I will escalate this to:
- NPCI (National Payments Corporation of India)
- RBI Ombudsman
- Digital Consumer Protection forums