Kurukshetra University — B.Ed duplicate degree certificate yet not received

I have applied for my B.Ed duplicate degree certificate online on 26.12.2022 and successfully paid the fees of Rs 800. I have received an acknowledgement email from the University (application acknowledgement number:[protected] that my application is in process on 30.12.2022 and at the same time I have been asked to contact at support.[protected]@kuk.ac.in regarding any query. I have queried at the same on 05.01.2023 that within how many days I will get my degree certificate but to no avail. I need the certificate asap for an urgent document verification in my job. Kindly do the needful.