Kurukshetra University — Delaying response/transcripts

I have applied for my transcripts on 12th of October however, there is no response till yet. Whenever I call the university, they pretend that they are illiterate and just taking free salary as government employees.

Since I have paid my amount for the work, I feel so ashamed after this response from the university staff.
I would request you to do some improvement and educate the staff so students can get quality education.

I am waiting for the response for my transcripts.
Application number":[protected]