Kurukshetra University — Duplicate/Re-Issue Degree pending since Sep 2021

Address:

University Market Rd, Kurukshetra University, Thanesar, Haryana 136119

I had applied for the duplicate/re-issue of my MCA degree on 7th Sep 2021. Payment was also successful but 1 year has been gone and there is no update till yet. It seems we are living in 16th century.
I had applied online on https://csdocs.kuk.ac.in/sign/Login.aspx portal. They took fees 800 rupees immediately but after that no response from any body.

I am loosing my patience now, i thinking to file an RTI for asking the time frame for providing the duplicate degree and the complaining officer contact as well.