Kurukshetra University — No receipt generated after payment

This is to bring to your kind notice that i made a payment of Rs 4400 for transcripts on Kurukshetra university website on 14December 2020 Cheque/Ref No.[protected] narration [protected] via CITRUSEAZYPAY and didnot receive any receipt. Transcript branch requires the receipt of payment for processing of my academic record transcript application form.
Kindly look into the matter and provide me with a receipt.