Inspite of several follo ups i am unable to get kutchina filter installed.
This has been a never ending process of getting Kuthina filter installed after having fallen prey to predatory sales through AMC renewal for 2 yrs by Sanjay Sarkar post which the quality of service and agony that I have gone through is horrible, to the extant people who come to install Kutchina filter has started recommending me to install Aquagaurd and rates kutchina filter servicing in navi mumbai below par .After going through a cycle of false commitments practised by Kutchina customer care agents, where everyday they say today it will get installed, tomorrow it will get installed and finally sanjay sarkar said that on monday 1st may 2023 it will definitely get installed. I have completely lost trust in kutchina but i am only stuck with kutchina because of the AMC money i had already paid for 2ys, post which i will switch and will never recommend Kutchina to anyone.
Today when I called customer care I was asked to send an email at [protected]@kutchina.com stating that the installation request is already present at the service office and no further update is available great!!. Wonderful service with no ETA, no SLA, no TAT, no commitment on delivery.Till now i am still in dark whether it will get installed today or not.Today i asked kutchina call center agent to inform sanjay sarkar to call me an give me a status whether it will be installed or not but till now no update
I guess the Kutchina management is deaf mute indifferent unlettered all at the same time who cannot understand these emails. Was this information helpful? | 
Post your Comment