Kutchina / Bajoria Appliances Customer Care
Bajoria Appliances Pvt. Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
294
COMPLAINTS

Kutchina / Bajoria Appliances Customer Care

Bajoria Appliances Pvt. Ltd.

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Address
20, Chinar Park, Rajarhat, Gopalpur
Kolkata
Kolkata District
West Bengal
India - 700157

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
125
down
74

Customer satisfaction rating
1%
Complaints
294
Pending
7
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Kutchina / Bajoria Appliances related photos (22)

Kutchina / Bajoria Appliances Complaints & Reviews

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Kutchina / Bajoria Appliances — kitchen chimney model arc

 therisingsun on Nov 13, 2017
I have purchased one chimney model arc on 24/06/2014 and the periodical service of the machine is done by m/s. Lokenath kitchen solution. But i am unfortunate to get proper and sincere service from the service centre. Please look into the matter sincerely to get proper service in future.

Tapas kumar chattopadhyay
250, taramoni ghat road, paschim putiary, kolkata-700041.
Mobile no:[protected]...
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — smartec chimney led bulb replacement with faulty one

 ranjanongc on Nov 8, 2017
On 7th october, 2017 my smartec chimney led bulbs were replaced by mr. Hitesh thakuria against a cost of rs. 854/- within two days again few led bulbs went off. At present within one month of replacement most of the lights has gone fused. I contacted your toll free number but no proper response was received. Call center executive was insisting on revisit by company representative and and again replace the bulbs on chargeable basis. I asked for new bulbs initially and your company man replaced my faulty bulbs with new one, they how come within one month this much expensive bulbs can get fused. I...
Complaint comments  Read comments [1]Complaint category Utility Services

Kutchina / Bajoria Appliances — not providing support to provide the exhaust pipe

 Dipakshi Borah on Nov 3, 2017
Dear sir madam recently i purchased a kitchen chimney of your esteemed brand kutchina. But no action has been taken to install the exhaust pipe. It is really ridiculous after following so many times your people say that they would be installing it but it has taken more than a month. Therefore i would file a complaint against your company. I am not happy with the response i am receiving it.. I would appreciate if the problem gets resolved.....
Complaint comments  Read comments Complaint category Food

Kutchina / Bajoria Appliances — cancellation of scheduled chimney service without intimation

 Ishita Paul on Oct 31, 2017
I use kutchina chimney vogue model. Since the warranty period is over, i avail paid services at present. I had booked my service request days in advance on my convenient date, since i am a working woman with an ailing mother at home. Today, 31.10.17, was the scheduled service date. The respective staff assigned to this duty contacted me today morning and confirmed his visit. I returned home early to attend to the call, only to find my octogenarian mother down with high fever. I inhumanly delayed taking her to a doctor only because i wanted to keep to my word. Later i called up at the office to ask...
Complaint comments  Read comments [1]Complaint category Products & Services

Kutchina / Bajoria Appliances — kutchina vetra chimney

 abhijit rajkhowa on Oct 31, 2017
I installed a kutchina chimney (Vetra) on 05-10-17 and full payment was made. The machine no. Is 170503521482 registered under mrs. Gitishri borah, jayanagar, tripura road, syndicate arcadia, flat no. 5a. However from the date of installation itself the motor is making some noise. I promptly called the sales person manoj baishya (No. [protected]) and he gave me some false promises that he will look into the matter and will solve the problem. However from the date of complaint he stopped taking my calls and never answer my calls. After that i made a call in the service center and my complaint was...
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — installation not done properly

 Rahul Chowdhury on Oct 31, 2017
Machine code - 170416806081
Model no - elite dxl
Today my installation was done. But the guy who came to fit the chimney did not
Instal the decorative chimney top and chimeny mounting bracket. When asked i will not fix it. Do what ever you want.
Take necessary steps.
Rahul chowdhury
Krishna mira nivas
Pal bagan
Near mishra nurshing home
Chittaranjan
713331
Ph= [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina / Bajoria Appliances — not providing service under maintenance service contract

 tapatichak on Oct 26, 2017
I had a five year contract for Kutchina Kitchen Solution ( model Vogue M.S.) since 15.12.2016 with Lokenath Kitchen Solution, 3/81 Raja S.C.Mallick Road, Kolkata -32, Ph. (033) 2425 0251.
The above mentioned authorised dealer has to provide service every three months. The last service was done on 02.06.2017.
I have contacted the service vendor on several times over telephone. On October 20, 2017, the service centre gave me a docket number 111064059 against my request for providing with a promise of doing on 25.10.2017.
But I have not yet get the service which is overdue.
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — kitchen

 jittasneha on Oct 18, 2017
Sir,

I have been complaining for the last 3 months regarding the degrading status of my kitchen. The cupboard and ply have come off. But my complain seems to fall in deaf ears in the local asansol office. There have been repetative assurance on the local office that people will come from kolkata and see to my problem. There is severe difficiency in service on the part of the following :

1. Kaberi banerjee
2. Bapi da
Both distributors of the aforesaid.

Mobile : [protected]...
Complaint comments  Read comments Complaint category Other

Kutchina / Bajoria Appliances — motor of the kutchina chimney become faulty within warranty period. not replaced even after 2 months

 Sasanka Sekhar Sarkar on Oct 16, 2017
I am a resident of 434j gopal mishra road behala kol-34 and purchased a kutchina chimney ss vague machine code no.160100526642. The machine became faulty after two free services undertaken by yr technician. The main motor was found defective and removed by yr technician during his 3rd service. The machine was purchased on 3.9.2016 and the same became faulty in july 2017 which was attended by yr technician in august. He took the motor with ampromise to replace it within 15 days. I a m forced to inform you tha5 the motor has not been replaced yet causing severe hardship to my family. We always prefer...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina / Bajoria Appliances — false commitment & no after sales service

 Somajit Bhattacharjee on Oct 15, 2017
Paid rs.31290/-for titan chimney in cheque on 07.03.2017. Installed on 17.03.2017
Poor suction, despite repeated requests for periodical free service (Over telephone as well as personally reporting to rehabari sales center) still nobody comes/responds.
I got job of installation including fitting of hose pipe & hooking done by my carpenter at my own cost. No expert from sales center came to verify as to whether it was proper or not.
Sales representative and sales center in-charge had assured 6% cash discount. But, they paid me back neither the cash discount nor even the booking...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina / Bajoria Appliances — not receiving service for kitchen chimney against 5 yr service contract [Resolved]

 Broja Mandal on Oct 13, 2017
I had a 5 - year service contract for kutchina kitchen chimney with their sales franchise lokenath appliances of bagha jatin, kolkata - 92 effective since 8.6.2014. The contract is valid till 7.6.2019. I am to get service every 3 months. The last service was done on 26.4.2017 i. E., 5 and a 1/2 months ago. Meanwhile, burnt oil is dropping on cooking pots spoiling the food. I contacted the service vendor several times over the last 2 months. Everytime they promise to send the service man but everytime they failed. This happened at least 4 times. To make matter worse, their phone is not working for...
Complaint comments  Read comments [3]Complaint category Appliances

Kutchina Chimney — improper functioning of arc chimney machine code no. c160600730324

 skghosh on Oct 11, 2017
I purchased and installed kuchina chimney model arc from bajoria appliances pvt. Ltd., madhyamgram - 700129 to our residential kitchen dated 30/10/2016, since then the function of the kuchina is not satisfactory with regard to its installation and suctioning capacity. Two free servicing have been done but i am not satisfied with the performance of the machine which gives at present loud sound when it runs. I lodged a complaint through call center vide complaint no.[protected] dated 18/09/2017 which not yet attended till date to resolve the problem. I think that the machine supplied to my residence...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina / Bajoria Appliances — kutchina water purifier,ro

 sunp on Oct 10, 2017
We have purchased a kutchina purica dlx six months ago, last few days we are facing filtering problems as well supply of water is not sufficient we lodged a complain regarding this last week but no response from their side it is 7 days but no body come for the repair. We are facing acute problem. Addressp: rd4/2 raghunathpur, samrat villa, 1st floor, kolkata-59, landmark near, amra sobai club.[protected]....
Complaint comments  Read comments Complaint category Building Developers

Kutchina / Bajoria Appliances — kutchina chimney service

 mansha malani on Oct 1, 2017
We have been continuously calling customer care for annual maintenance of our chimney from last 11 days but there is no response from your side. They are delaying it unnecessarily with no appropriate reason. Please look into the matter and check where the delay is and take corrective actions. If no action is taken then we have to go to consumer forum....
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — chimney service under amc

 sangjuktaM on Sep 21, 2017
I have booked amc service with kutchina for a period of 2 years and these guys have never turned up. I have called the customer care for 4 times and have been following up with them for service but they too have been quite not helpful. Now these guys have already robbed me off my amc money i. E. 3k. This is sheer harassment of customers. What is the point in buying or rather trusting kutchina and their products. Booking number : 201709091338942...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina / Bajoria Appliances — worst service and no commitment

 PJana on Sep 8, 2017
I have bought kutchina hobs (Hb-3b-eco-bl-78), kutchina chimney (Smartec) and asked for setup kutchina modular kitchen on aug 2017 from following kutchina agent.

A. Majid.
Rising agency
Haldia. Purba midnapur, w. B.

The module kitchen setup not yet complete, though i have made the required payment on 30-jun-2017 and before.

Now the kutchina hobs burner flame is coming heavily with yellow color. It is almost impossible to cook. We can't control the burner flame. It is completely stop working, if we are trying to decrease the gas.
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina / Bajoria Appliances — poor service by kutchina

 manc on Sep 6, 2017
Sir,
I have installed the kutchina smartec chimney in my kitchen on 24.4.17. My first service date of the chimney was 15.08.17 as mentioned by the kutchina serviceman. I made contact with the kutchina service center (Ph no. 033 2664 8071) on 16.8.17 and they gave me docket no.23912 for my first service. The contact person told me that within 7 to 10 days there service man would attend our house. But none of there service man attend our till today.

Please take some strict action against this unprofessional behavior and solve my problem as early as possible....
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — kutchina flora (black) autoclean chimney

 Debiprasad Chanda on Sep 5, 2017
A service request has been made thru' customer care (Docket no.[protected] dated 12-08-2017 thru' customer care executive ms. Swati) again a reminder call was made on 18-08-2017 to ms. Chitra. During both the telecons both the executives assured a response from technician within 72 hours.
Most regretfully place on record that i have not received any call till date from mumbai service center (Apparently defunct) and this 8th september 12-month warranty will expire, absolutely poor response in comparison with multinational competitors.

Customer code: 151007313788, date of...
Complaint comments  Read comments [2]Complaint category Appliances

Kutchina / Bajoria Appliances — getting no service during warranty period

 semcosubha on Sep 4, 2017
Hi,

I have installed a kutchina hob at my kitchen on dec-2016 & the product is currently under warranty - i made a call to kutchina service center on 5 july, 2017 as the hob burners damaged fully along with it's electric auto ignition function. The service person came on the same day and agreed that the burners & electric auto ignition needs to be changed. From that day to still i have called several times to kutchina, but the burners are still not changed. Also the auto ignition function is not replaced at all. Every time kutchina is asking to wait by saying that the parts are not...
Complaint comments  Read comments [3]Complaint category Appliances

Kutchina / Bajoria Appliances — pending service

 suman.kesh70 on Aug 31, 2017
I am very sorry to say that again kutchina made me bound to complaint for not giving periodical service. I have three years amc and i have booked a service on 07.08.2017. Several time i have called to customer care but till no action has been taken yet. My registered mobile no. [protected]. Please let me know is this the process to take a service then further i won't do any disturb to customer care. Please take the necessary action at the earliest....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

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