Kutchina / Bajoria Appliances Complaints & Reviews

I am writing to formally raise a serious complaint regarding the chimney purchased by me in January 2026.

After purchase, I came to know that the model sold to me had already been discontinued by the company in October 2025. Despite the product being officially discontinued, your team still sold the same model to customers without proper disclosure. This itself is highly unethical and misleading.This is not a customer-side...

Hinges gas came out and channel is jammes and fitting issue...

I bought Kutchina Chimney on[protected] from Namasvi enterprises, hyderabad. After installing the chimney the problem started motor not working, then created a ticket on 22 nd of August 2024 with CC team they said Motor problem and closed that ticket and opened another ticket for ordering motor, motor did not received but they said PCB may fix the issue, but no use. The problem remains same but they are opening multiple tickets to increase...

I have signed an AMC with Kutchina service center (67/7 college road, B Garden, Howrah) on 23/11/2022. For the first service, I have been following with them since last three weeks and every time I call them they said they will send the person next day.

I am highly angry and disappointed with the service and wanted you to please escalate this to the higher authorities for action against this fraud else I will take this escalation/fraud...

I bought a Kutchina Chimney (Model Angela 60 premium) on 27th August 2023 and this product has 3 free services.

I have called customer care on 2nd January 2024 for servicing of my product, from customer care end they have informed me my service will be done in 2 days. But from 2nd January to till date no servicing has been done yet. I am repeatedly asking for servicing (called 10 times) but Kutchina Customer Care is simply...

This is a serious complain regarding the breakdown more of an explosion of the glass on the kutchina chimney model number: Cruize Excel; Product : K/C ; Machine code no. : C[protected] ; Date of installation:18.12.2019. Today morning we heard an explosion in the kitchen when we went there to see we saw that the glass part of the chimney was broken down and the glass bits are shattered all over the kitchen. The chimney was not even switched...

Sir,
I manas midya, vill+ po - jayrambatyi, dist - bankura, pin - 722161. I have a kutchina stanza ss kitchen chimney (Machine sl no[protected]. Batch no. 16156. Mfg dt. 05/05/2016). From a retell shop “betar ghar”, address: parul, arambagh, hooghly. Campany term & condition is 3 free service under 1 year.

I call book 1st time servicing may be 1.2.17, but any 1 service man do not attend me. So i reminder 2nd time...

I bought a kitchen chimney from Khosla Electronics (Dalhousie). Just after 20 days run after installation I noticed that one fan was not running. On 08/10/2015 docket was booked to kutchina customer service. No response and service received from them after several knockings. On 15th I have a phonic conversation with Sarmistha Banerjee ([protected]) of Bajoria Appliances. Then I came to know that the chimney motor is totally defective and...

I have ordered a kutchina modular kitchen from S&P KITCHEN AND HOME APPLIANCE located in KONNAGAR, Dist: Hooghly.They have made it worst, but taken full amount Rs 100000/-. Now when I am asking it to get it set right, they are not listening....

I have bought a chimney from Kutchina, Model is Fieona on 18th August, I have bought it from the dealer Fibas Appliances, 8 Narendra Nagar, Dunlop, Kolkata-56, [protected], [protected], but after installation of the chimney in August, very next month I started facing problem of suction, immediately I have called to the customer care number, complaint no- DS/337/1013 for your reference, engineer came and committed problem resolved but just...

I am using a kitchen chimney made of Kutchina (model- Vogue autoclean) since June 2009. Product is purchased from Hark International, 34 Central Road, Anandapuri, Barrackpore, Kolkata-700122 (ph-[protected]). A complain was launched by me telephonically on Nov 2009 to the shop for mulfunctioning of the chimney. After repeated calling as the shop was not attending the complain, I forward the same to company customer care (ph-[protected]) telephonically...

Hi team, I booked an appointment for my chimney which was not working only light functioning.A technician came to visit & found all ok rather than motor defective which is still under warrenty.He refused to resolve the issue as it's spear parts not available to service provider & also suggest me to rewinding it from outside.Finding no way I just removed my installed chimney & kept it in a box.This is totally unprofessional behavior from a well reputed company like kutchina & having no priority of customer.The motor of the chimney is still under warranty.

We bougth the chimney on 23rd March 2024 . From 1st April we found the oil is leaking from the chimney and it suddenly stopped frequently.
We raised the complain to kuchina multiple times to replace the product as the product is newly bougth,
The customer service is worst.
2 time technical visited, They are unable to find the problem.Technical said in our house there is a problem with capacitor where as customer service team is claiming technical said there is no problem.
It is almost a month we are following up .There is no resolution and i donot see kuchina has any intention to solve.
As they already sold the product and got the money it is like customers are not important.
See of the problem can be resolved or kuchine wants to settle the problem in consumer forum

Its like from last month the buttons had stopped working and its not helping us to remove the oil as well. Kindly please do something.

Hello team,
Yesterday there was a terrible incident happened. Kutchina chimney which I had purchased last year around got blasted, and its glass particles spread throughout the kitchen. Luckily as there was no one in the kitchen at night time, no one got injured. But i saw the similar complaint on this forum by customer( Sanjib kumar gogoi from Asam) TWICE.
I am having two asks:
1. Root cause of the issue, so that it wont happen again( logical explanation)
2. Repair done at earliest

Please respond and send your technician at my place soon

Hello team,
Yesterday there was a terrible incident happened. Kutchina chimney which I had purchased last year around got blasted, and its glass particles spread throughout the kitchen. Luckily as there was no one in the kitchen at night time, no one got injured. But i saw the similar complaint on this forum by customer( Sanjib kumar gogoi from Asam) TWICE.
I am having two asks:
1. Root cause of the issue, so that it wont happen again( logical explanation)
2. Repair done at earliest

Please respond and send your technician at my place soon

Regards,
Samej
Email- samej.[protected]@gmail.com

Sir/Madam,
I had registered a Kutchina kitchen chimney motor[protected] repair request in Kutchina customer care on 27.05.2023. In the conversation with the customer care, the customer care representative had briefed me to pay Rs. 750/- towards motor replacement/service fees whatever applicable. Accordingly, the technician visited my house on 30.05.2023 and initially demanded Rs. 1500/- directly for service fees + Rs. 350/- towards technician visiting fees. Therefore, we argued that it was not the fees we were instructed to pay for the repair/service. The technician argued that he will not even touch the gas chimney machine if the service fees of Rs. 1500/- not paid to him initially and technician visiting fees. Consequently, at that instance I called to the customer care and briefed about the occurrences with the technician, the customer care executive told me that I need not to pay any technician visiting fees as the complaint is registered for the motor repairing fee told me to pay only the applicable motor fees of Rs. 750/- only. Then, the technician contacted his senior counterpart and agreed to follow the procedure as advised by the customer care. During inspection of the gas chimney, the technician found the motor non-functional which requires replacement. The technician asked to pay Rs 375/- (half the amount towards motor replacement fees) and the rest amount (Rs. 375/-) needs to be paid after the motor gets replaced, as at that time, the spare part of the motor is not available with the company. He also told us that we will be informed once the motor parts are available.
I was waiting for the call from him when the part will be available. One day I called customer care and enquired about the status. The customer care representative then said the same thing that the motor part is not available and once the motor part is available, I will be informed.
Today on 06.06.2023, when I called customer care again, the story changed. Now, they are saying first that my product’s motor part is not under warranty. I need to pay fees for the technician visit. I need to pay extra charges for complaint fees. I need to pay extra fees for the motor as the fee has increased. The customer care representative behavior was not up to the standard. In this case, any customer will get angry if you persistently change your statement, it also reflects misguidance. They are now acknowledging the recorded statement over the telephone.
The details of invoice, warranty card and other documents are hereby attached. May kindly look and do the needful. Request for proper enquiry and appropriate action.

Please look into the matter as soon as possible. Docket number [protected]

As per previous communication Kuthcina rold that they will resolve it at the earliest and they have cmmunicated to their distributor. Still glass replacement has not been done. Docket number -[protected]. Please help.Atttached scrrenshot of mail for reference.

Hi Team,

This to inform you that, the Brio Premium 75 chimney sold by Kutchina's dealer is a completely faulty and troublesome product. We have been facing troubles since the day of installation of this product.

We were using an old Kutchina Chimney (Vogue) model which was used to exchange for against this new Brio chimney and adjusted in the payment. The new product was installed on 29th April 2022 but the dealer refused to give us a tax invoice initially. They handed us an informal bill of amount Rs. 23990/-.

After repeated complaints, they gave us the tax invoice without accounting for the old chimney exchange value and gave us a bill for Rs. 18790/-. (that is, not including the exchange discount of Rs.5000/-)

Since the installation, there has been an oil leakage problem and we have lodged multiple complaints with the customer care department. There were 5 different technicians who visited innumerable times but no one was able to completely fix the issue.

We enquired about this product and researched online to find that several customers had faced the same issue with this BRIO chimney model. The retail stores also told us that this chimney is no longer in sale. This product is 100% defective that was sold to us and most importantly that had been done deliberately.

Finally, the company agreed to replace our product on 4th April 2023 but only with the same BRIO PREMIUM 75 model which is known to be defective and they refused to give any warranty on the replaced product.

They even ask us for additional payment as they refused to acknowledge the exchange amount of Rs.5000 and only referred to the tax invoice bill of Rs. 18790. We have kept the informal bill with us as proof of the total payment amount but the company does not entertain our calls anymore.

We have tried all possible ways to file a complaint but in vain. We had a good experience with Kutchina for 10 -12 years and never expected this from them.

The dealers are selling defective products intentionally and doing fraud with us. They are extremely rude, unprofessional, and uncooperative with us. We do not want to take a replacement of a defective product with another defective model. Also, we no longer want to waste our efforts with this unprofessional dealer/company.

Hence, we request you to arrange full refund of Rs. 23990/- .

Please look into this matter urgently and do the needful accordingly.

Please find the seller details below:

Esser Marketing
1191 Jessore Road
Kolkata - 700028
West Bengal
GSTIN/UIN: 19APXPR5214H1Z9

Also attaching both the bills for reference.