Kutchina / Bajoria Appliances Customer Care
Bajoria Appliances Pvt. Ltd.
Customer satisfaction rating: 1%
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238
COMPLAINTS

Kutchina / Bajoria Appliances Customer Care

Bajoria Appliances Pvt. Ltd.

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Address
20, Chinar Park, Rajarhat, Gopalpur
Kolkata
Kolkata District
West Bengal
India - 700157

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
89
down
65

Customer satisfaction rating
1%
Complaints
238
Pending
9
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Kutchina / Bajoria Appliances related photos (17)

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Kutchina / Bajoria Appliances Customer Care related pictures (17)

Kutchina / Bajoria Appliances Complaints & Reviews

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Kutchina / Bajoria Appliances — AMC services not attended

 saumendra ghose on Mar 19, 2017
Dear Sir,

Ankita appliances had taken all money for AMC, they had taken money in september2016, we are supposed to get service from December onwards but we had not got any service from them till now.We are trying to contact them in their mobile nos but none contacted us for giving service.Please take necessary action against this complaint.

Regards-
Saumendra Nath Ghose
Cell-09903143076...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina / Bajoria Appliances — Kutchina chimney

 pinu mohanty on Mar 18, 2017
Hi Team,

I purchased a Kutchina Chinmey before 2 months. However it is not working from day 1 but the dealer is not ready to accept it and he is not exchanging it after couple of follow ups and reminder. Please can you look into this matter immediately to avoid to register this complaint in consumer court against the company and the dealer.

Looking forward for your kind attention and immediate response on it.

Thanks & Regards,
Goutam Mohanty
Mobile:-+91-9437051783...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina / Bajoria Appliances — Amc service complaint for kutchina chimney

 Ram Chandra Paul on Mar 6, 2017
Amc contact date-27.9.2016.
Date of amc..23.01.2017
Duration of amc:- 3 (Three) years.
Valid up to 22.01.2020
Mode of payment:- cheque.
Cheque no.-431582 s. B. I., date: 28.9.2016, rs.4722.00.
Machine code no.120703303183.
Executive name:-sumanta barik.

Amc card no.030785 (As noted by the by sri sumanta barik)
1st service date on 23.01.2017. But repeated contact with mr. Barik, no service yet been provided....
Complaint comments  Read comments [1]Complaint category Products & Services

Kutchina / Bajoria Appliances — Servicing

 sdgnikhil3 on Mar 6, 2017
Docket no PD/379/0219.It is a fraud company.They have no technicians. They just cheated the customer.Whenever I call they assured me to give the service. But still now no results.They are too much liar. I bought Golde-x.on6/10/2016.At the selling time they assured to give the service time to time.But now they just harassed .Everyone should know about them and be careful of such type of fraud company....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kutchina / Bajoria Appliances — Yet to receive product even after 6 months of payment, not satisfied with their management

 bivash3 on Mar 5, 2017
Invoice Number: 00182
Billing Date: 01/09/2016
I am not a person who is complaining in nature, I tried my best to coordinate with Kutchina (Bajoria) but finally i found no other way rather complaining.

Couple of points why I am complaining -
1. They were not ready to start work on the date of work agreement. I took a day off because they said they will be working from 23rd/24th Nov-2016. I called them on the same day and they said they can't come because they are working in some other place. I scold them over the phone then send somebody to work on the same date....
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina / Bajoria Appliances — Free servicing not provided

 birenorama on Feb 23, 2017
I purchased a Kutchina ARC chimney in the year end of 2015. While purchasing the product I was being told that 3 servicing will be provided free of cost. However, the free servicings were not free provided at all except the 1st servicing and that too with great difficulty.
This is how we people are being fooled to purchase the product but without after sales service....
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina / Bajoria Appliances — Docket no.2016121516532 not attended

 sanjibkumar Das on Feb 22, 2017
Why complaint was not attended ?
only fraud and corrupted company can show such type of indifferent attitude.
why efficient technicians are not appointed by the company to solve such problem?
why the company is waiting for expiry of warranty period?
why the company is trying to prove itself a fraud and corrupted company?
On 15th December, 2016 I registered a complaint for my HOB HB4BECOGO but the said problem was not solved due to negligency on your part. Is this a sign of after sale service? This incident proved the company is looking for profit motive only. Post...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Kutchina / Bajoria Appliances — Adv.return or bought a thing

 Chanchal17 on Feb 17, 2017
Sir,
At first i bought a kitchen chimney. Then i advanced for Rs 20, 000.00 for moduler kitchen, enclosed the money receipt. Within two days i cancelled the modular kitche. the R&D Roy Kitchen queen, Burdwan, Kalna Road, Pirpukur, agent denied me to refund the money after 3 months then i go through the consumer forum the settled i had to be bought the thing of that company the same amount. I hope that the all matter does not noticed you your agent yet. Till now your agent not to meet with me. At present I am willing to buy a PDS water purifier from your company to refund my adv. money of...
Complaint comments  Read comments Complaint category Business & Finances

Kutchina / Bajoria Appliances — Poor customer service.

 Banasree Dey on Feb 8, 2017
I have paid 3 years AMC Charges in advance.But every time they do not provide service after booking.In all occasions I am to give reminder for atleast 5 times during a period of 3 months.This time again I booked on 11.01.17 vide docket no.2016112415924 but no one came till date.I lodge one complain at customercare@kutchina.com on 27.01.17.After 2nd reminder they apologize for delay but till date they took no initiative to solve my problem.Till now I send 4 reminders but they are mum.They must pay financial penalty to harass the customer year after year....
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina / Bajoria Appliances — Kitchen Chimney || Not getting service where requested 2 months back

 Deb02asis on Jan 30, 2017
I have installed a kitchen chimney on July, 16 and I am requesting for service for last two months but not getting which supposed get service within 72 hours after call for service. Personally I have contracted to agent who installed it.I have given details below:
Date of Installation: 09-07-16
Agent: Ashit Roy
Docket Number : 121258071
Service Center Ph : 033-24250251

Debasis,
8016927587...
Complaint comments  Read comments [1]Complaint category Utility Services

Kutchina / Bajoria Appliances — Poor servicing

 mainak halder on Jan 28, 2017
Date of incident-28/01/2017
client phone number-8013994700
description-I have done maintenance service contract with zenith appliances(74/A, incinator rd, dum dum cantt., kol-28, phone number-033-6450-8330, 033-6459-0575).This month they have completed their 10th service out of 12 services. after 10 days of the service i found that the oil suction is not working.Due to lack of servicemen they are not sending anyone.I am disappointed with their services.The cooking can't be possible.Please, kindly look into this matter and sort out.
Desirable resolution - repair and change of...
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — Chimeny problem

 praveenagl1975 on Jan 25, 2017
In gurantee period we have complaint to your rourkela distributor /service agent anshad khan for break down of chimney 2013 but service man came & just cleaned the chimney, after repeatedly chase up of non heating of chimney & self discharge is not working is is being ignored by your local service people, after some time they came and told the card is not working, and charged for the card, and now finally they changed the motor with second hand motor & asking to change the heater coil with charging with 7000.00 for heater coil, which is not ethically right.Please look into the matter and short out...
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — Not sending the techinicians by authirized service center.

 malay dalui on Jan 23, 2017
I have a kutchina chimney at my kitchen, i have an amc with vertex marketting concern, authorized kutchina service center. After doing first service, the kitchen is filled up smoke oil when ever kitchen is used for making food, i have telephoned several times to customer care executive (Ph no. 033-26684644) but they are not sending any technicians to attend my chimney....
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina / Bajoria Appliances — Pathetic service for kutchina chimney

 Poulomi Bhattacharyya on Jan 16, 2017
On 9th Jan 2017, i have lodged a compliant no. 2017010931981with Kutchina through their Helpline no.provided and was suppose to receive the service from the Co. Itself within 72 hrs. However today on 16th Jan 2017 there is no response from Kutchina. If this is the attitude of the Co.towards the customers then what more can be expected from the franchises.
Pls help
Thanks
K. Bhattacharyya...
Complaint comments  Read comments [1]Complaint category Products & Services

Kutchina / Bajoria Appliances — Modular Kitchen

 Bimal Naredi on Jan 11, 2017
Panel Damaged (cream colour), Few Channels have rusted (Hettick SS Channels), Some rusts in Handles (Hettick SS Handles) . The Kitchen was purchased from M/S Oliya Appliance, Asansol on 30.01.2012. Complain had been lodged in Toll Free Number (Complain Number MTP/25/1216 dated 05/12/2016). Before this we had been complaining to M/s Oliya Appliances for the past 3-4 months but they have not taken any action. The Contentions by M/s Oliya Appliances are 1. Cream Colour Panel cannot be replaced as the company has stopped the manufacturing of the said colour 2. Channels could be replaced but would be...
Complaint comments  Read comments Complaint category Furniture

Kutchina / Bajoria Appliances — Gas oven problems

 scintellata on Dec 31, 2016
To begin with the gas oven is of very poor quality. The gas burners completely worn off in just a year. The customer service is equally bad. They ran out of spare parts. Although parts are of poor quality, they are massively expensive. And once you are struck with the gas stove, you will have to buy their spare parts, which is recurring expenditure.

Each time there is even minor problem, you are required to pay 375 rupees service charge. My parents who are old, live alone, and do not understand the operations properly. The service guy just changed the battery and made them pay 375...
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — Company does not mention the price anywhere for the chimneys

 drjbekka on Dec 31, 2016
Hi !
I have an old Kutchina chimney. I wanted to service it so called up the company and a sales person came and told us that the earlier model (kutchina sleek) is very old and spare parts are not available and there is an exchange offer available so we can have Smartec BK model for 22, 999 and if we exchange the old chimney then we can have it for 20, 999. So we did pay them some advance. But we got little suspicious as we were not shown any pricelist, so were not sure if the price was correct or not.
Therefore we did some search on the internet and realised that company does not...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina / Bajoria Appliances — Burner not working, service engineer not coming even after booking

 Aditya m. on Dec 30, 2016
Marica 3G burner was giving problems...since last 3 days the gariahaat service centre ( 9007702923 ) was not sending service person...finally when i confronted, Mr Kaushik, service centre executive ( 7603041199 ) confirmed that he shall be reaching by 1pm or latest within 1.30pm...since that time i have been calling him more than 30 times, but he is not replying over phone, , , , , neither attending calls...now what to do...website is not working...what to do...?????...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina / Bajoria Appliances — Call for Service as per AMC contact

 Md. Nuruzzaman on Dec 27, 2016
My registered mobile no. 9474756695. Name ABUL BASAR, Kutchina chimney AMC service, Chimney type VOGUE (SS), code 13204440. Contact of AMC shall be over on 13/01/2017. Toll free service is out of order for more than a week.AMC contact money deposited on Rs.1754 by cheque before 14/01/2016. AMC No. 023389, address, Mohini VIlla, Block-2, flat 3A via tata gate, kolkata700052...
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — Inordinate delay in replacing the motor

 Joyde63 on Dec 22, 2016
I bought kutchina chimney about a year back. About a fortnight back machine conked off. Service centre personnel took the motor for replacement however it seems they will take another week's time at least before they can replace the motor.in the mean time my house is getting badly damaged. Expect at least a prompt response from service centre. My address is 28 regent estate, kolkata-700092...
Complaint comments  Read comments Complaint category Appliances

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