Kutchina / Bajoria Appliances Complaints & Reviews

After continuous follow up on 27th April, 2023 kutchina representative came and took 4000 thousand ruppes in advance for glass replacement and it has been nearly 1 month still no one came for replacement. Attached money advance recepit that has been taken in advance. Please look into the matter asap.

Inspite of several follo ups i am unable to get kutchina filter installed.
This has been a never ending process of getting Kuthina filter installed after having fallen prey to predatory sales through AMC renewal for 2 yrs by Sanjay Sarkar post which the quality of service and agony that I have gone through is horrible, to the extant people who come to install Kutchina filter has started recommending me to install Aquagaurd and rates kutchina filter servicing in navi mumbai below par .After going through a cycle of false commitments practised by Kutchina customer care agents, where everyday they say today it will get installed, tomorrow it will get installed and finally sanjay sarkar said that on monday 1st may 2023 it will definitely get installed. I have completely lost trust in kutchina but i am only stuck with kutchina because of the AMC money i had already paid for 2ys, post which i will switch and will never recommend Kutchina to anyone.
Today when I called customer care I was asked to send an email at [protected]@kutchina.com stating that the installation request is already present at the service office and no further update is available great!!. Wonderful service with no ETA, no SLA, no TAT, no commitment on delivery.Till now i am still in dark whether it will get installed today or not.Today i asked kutchina call center agent to inform sanjay sarkar to call me an give me a status whether it will be installed or not but till now no update
I guess the Kutchina management is deaf mute indifferent unlettered all at the same time who cannot understand these emails.

Details : I bought Kutchina Kithcne Chimney Amora Premium.Siddenly on 18th April'23 the glass top of the chimney exploded and the glass piesces shattered all round. The chimney was not working at that time still the accident occurred. If at that point of time someone would have been there big accident might have happen. Kutchina is providing defective/low quality products. I called Kutchina on 19th April'23 and lodged complain but till now no one came. Please look into the matter as soon as possible. Machine Code No[protected]. Complain No-[protected]

I've an AMC for my kitchen chimney. After making an AMC they don't bother to attend the service. I've booked for service over customer care number on 2nd February followed by reminder again on 14 th February. No one from Kutchina has contacted for attending the call. This is very sorry state of affairs going on in the service provided by a renowned company like Kutchina.

My Kutchina Purica RO is under AMC .
Still the Co / External service provider is charging for membrane .
In this year this is the third time the membrane is crashed and Co is asking me for additional amount for the same .
Me and my family with my ailing mother is compelled to buy water from outside and paying heavy cost on drinking water .
As a consumer I am totally aggrieved and request your support for immediate resolution and compensation for poor service guarantee by the Co .
Please accept my thanks in advance,

Warm Regards
Amit Kumar Ghosh
[protected]

My RO is not functioning and it is under AMC # 012496 . Co is providing duplicate and below par quality of services and equipment for replacement.
In the last one year this is third time my membrane is crashed and now co is asking me to pay charges against the faulty membrane.
This is not the first time, earlier due to poor contamination issue and parts issue my machine is been replaced .
I have been buying water from outside and having severe problem due to increase in such cost levied.
Please help me out with it.
My call#[protected] is been under no service since last 8-10 days

Request your kind perusal
Amit Kumar Ghosh
[protected]

Facing problem from the first month of installation of velva 90 kitchen chimney. Oil seepage from chimney even after the day service engineer attended the trouble. After twice such case, I registered the trouble through customer services. Then again service engineer visited and do some corrections in hose, but still the problem appeared within 2 days. Again I registered trouble on 8th feb, 2023. Till date no one attended the trouble.
As I think, this may be a problem o[censored]nder rated motor which is not able to throw the oil fumes outside the chimney duct.
It may also be noted that the machine was installed just 6 months back.
Thanks and regards,
Rabindra Nath Koley.
Registered Mobile No. [protected].
Alternative No. [protected].

Facing problem from the first month of installation of velva 90 kitchen chimney. Oil seepage from chimney even after the day service engineer attended the trouble. After twice such case, I registered the trouble through customer services. Then again service engineer visited and do some corrections in hose, but still the problem appeared within 2 days. Again I registered trouble on 8th feb, 2023. Till date no one attended the trouble.
As I think, this may be a problem o[censored]nder rated motor which is not able to throw the oil fumes outside the chimney duct.
It may also be noted that the machine was installed just 6 months back.
Thanks and regards,
Rabindra Nath Koley.
Registered Mobile No. [protected].
Alternative No. [protected].

We have purchased the Kutchina vega dlx75 model chimney on 2 nov 2022.As per their warranty manual and instruction manual there two free services within the 4 months of purchase.We have registered and called the customer care for the free service on 10 january 2023 but till now no one has come to do the service.They are just taking our details and harrasing us mentally by making fake promises.Its been more than 20 days and still no one technician has come to our place to give the free servicing.Such kind of ill services are being given by Kutchina brand which we had hope with.If you people dont want to give after sales service then why you mention it in the warranty card book let that you will be providing the service and have given the coupon codes.Utter unethical customer behaviour practices are being followed by this company.I would request to please take strict action as they have no right to harass the mindset of genuine customers by making fake promises and liabilites and then bullying us around.Kindly help me.

I have raised a complaint for smoke chimney (Elizza Black) that was fallen and glass has been broken. The servicemen has arrived and has verified that only glass has to be replaced and the machine was working fine. The servicemen have not turned up for replacing it since one month though I have dropped several messages.

Hi Team,
I would like to register a serious complaint.

I have agreed to purchase a 3 products - chimney, dishwasher, and water purica excel plus.
I have paid a total 1, 02, 000 INR to kutchina (Uttarpara Branch)

Total MRP was given :
1 – AMORA – MRP 42000
2-- purica excel plus - MRP 24000
3- KEN DLX MRP 45000

Total MRP 1, 11, 000 (INR)
The discount was not great, but I paid to kutchina the final price of INR 1, 02, 000

After that, all the products have been delivered in the month of November with different materials and MRP is very less.

Instead of AMORA- delivered a Marvel 90 Premium (MRP 35, 990)
KEN DLX also has a different product and less MRP and even though it has not been installed yet. (MRP 40490)

When I went to complain to kutchina office at uttarpara, the salesperson (Manash Mujumder) not accepting the complaint seriously and he is not cooperating.
Actually, my money has been stolen by kutchina / salesperson.
Shame to you kutchina .
I can see now that, more than INR 12000 fraud and stolen from me…

This is to inform you that I purchased a kutchina Desire 60 chimney on 21/10/2021 (Installation done on 26/10/21) After completion of installation and use, we found several issues of oil dripping / Leakage . We lodged several complaints and also 4 times engineers visited to resolve the issue, however he was not able to resolve the same, experienced engineer Chougule visited several times but results remain the same . Sometimes drips / leakage happening right sometimes left even after doing right and proper alignment for the same . This is looking like a design failure of this model. I would request you to replace my faulty chimney with the right new one asap. Engineer Chougule is well aware of the issue. We thought the issue will be resolved so waited a few months to see but unfortunately not it is repeating, so writing this email to you .

I know Kuchina is a well renowned company and takes utmost care of the customer and the issues resolution, requesting you to take care of the same asap and replace the chimney asap with new one. Your early and favorable action will be highly appreciated and will take kuchina into hew height of customer care.

Please acknowledge my email .

Following are the Chimney details :

Product : KiC
Model: Desire 60
Machine Code number :[protected]

[protected][protected][protected]------
Kutchina Customer care i worte mutiple emails, but they gave me docket number [protected] on 7th Oct'22 but after that no action, no one came to my home to reslolve issue . I purchased it from Phonix Appliances, Pune. I do not have Kutchina's escalation matrix, hnece cannot involve company's management. Please help asap.

I bought a kutchina Cruze model in 2019. Now in 2022 it went on a shut down. I complained to the customer care. The service provider now tells me that model Cruze is discontinued and the circuit of the chimney is damaged . This was told to me over phone even without checking the chimney. I was asked to wait for 15 days. On top of that they gave me an offer to go for a new chimney from Kutchina. We had been using Kutchina chimneys for long. But such callous attitude of the company is unbecoming. Is this a policy of the company that they launch a product and after few years it's discontinued and come up with a new product and give the offer for replacement with some 25% discount ? I want my full money back.

I purchased a kitchen chimney from you on 13 September 2021, but I regret to inform you that I have not received a single free service so far. But according to the calculation, I am supposed to receive 3 free services. So I would like to know your opinion on this.
Attached below the invoice for your reference.

Hello team, I am from Pune.
I have booked the service request for water purifier as the monitor was showing error and that means we need to replace the candle until then we cant use that machine. So immediately I raised service request on 12 august and he said technician will contact you soon.

Considering long weekend due to 15 aug, I called again on 16 august as reminder call so the call center person said Technician contacted you on 13 aug and I said to come on 16 aug although I didnt received single call, when I told her she said no mam here we have record which says you receive call from technician then I said okay then today is 16 aug so where is the technician now. She said I font know and I will book again new request on 17 aug so I was like okay then please book.

Also take note, from 12 august our machine is off we are not getting to consume filter water.

As technician was going to come on 17 aug as per call center person, On 17 aug afternoon I called customer care again so she said I dont have any update from technician and that person experience was so terrible, she didnt fill supportive at all and was speaking in attitude that I dont know and if you want to make complaint of me you can do. 😲On that same day after call ended with customer care technician came to our home surprisingly😐
He checked the machine and said I dont have cylinder and candle so will come on 19 aug
As he wanted to go to Baramati on 18 aug. We agreed and trusted him that he will come on 19 aug.

Today on 20 aug we got call from technician that I will come by 3pm afternoon and after some time he called again I am not able to come as I dont have bike 😳 .

Now this is end of our patience and politeness, we said, if you really want to come then you can travel by auto or anything. Otherwise we will raise another complaint about you and your service center.

Then I called the customer care she said Service center is closed now as saturday is half day working. 😐

So from 12 aug till today 20 aug we are calling customer care continuously and that technician is just postponing the service by giving such ridiculous excuses and our machine is off we cant use that.

This is not our first time experience, everytime that technician gives such excuses and delays the service of all our Kutchina appliances.

I just want to raise the complaint about service center of Kutchina in Pune. It is not at all professional behaviour by them. I dont understand simple thing like is he the only one technician for complete Pune city, if for any reason he is not able to come cant you just replace that with other technician.

This service was not expected from you Kutchina, while purchasing the product you say to customer that you will get answer to your query about product within 24 hours, is this is your after sales service? From 12 aug to 20 aug how many days and how many calls we have to make to just get done our service request of water purifier.

I hope someone higher authority will read this and take appropriate action

My kutchina modular kitchen has not installed yet and it's been about a year now... I already given the whole amount of money for my modular kitchen... And they still hanging the work by telling we will do, sorry we are busy, we are outside India... I'm seriously now go to court or police station to complain against this particular person who is continuously pending our work... Below mentioned his bloody phone number - +[protected]

I have bought a Brio-75 Kitchen Chimney in January, 2022. Since the day of installation the machine is leaking oil continuously. After the first free servicing the problem of oil dripping severely increased. every second day I have to clean the oil that comes out of the chimney and it comes from the inside not the outer layout. whenever I contact the local service centre they send a technician but the problem does not get resolved. I am tremendously harassed and need a permanent solution. Take action as early as possible.

Dear Sir/madam,
Please refer to the my mail dtd 23rd July addressed to Customer care Kutchina and subsequent reply of Sales Manager, AB Continental Sodepur dtd 25th July'22, again my reply dtd 26th july'22 and its attachments regarding finalization agreement, drawings for bi- color combination along with actual installed color. As I was staying outside Kolkata, the said installation was done by kutchina.in presence of my brother in law who was not very much aware of color combination. While I came to Kolkata recently and was surprised to verify the color which is totally different from the approved drawing color. The actual installed modular kitchen color combination which is a very dull color but your Sales Manager is justifying such anomaly irrelevantly. It is not at all expected from such reputed company.
It is therefore requested to look into this matter and resolve the issue at the earliest.
Regards,
Samir Kumar Haldar
Email ID: samir.[protected]@gmail.com

I bought kutchina smarty chimney in june 2018. After 3yrs my motor started making noise but technician was not able to recognise it at that time. Now the noise increased and the motor no more sucks air, the oil spreads all over the kitchen. I booked a service and technician visited and said that the motor must be changed. Motor Price is Rs2400, as soon as i said that the motor has lifetime warranty they clicked my warranty card picture and said that the next day they will send it to office and contact me. 1week passed no response from their side. I filed a complaint through customer care they said they will send a reminder to the service center. After 2days i again called and then they said a request has been sent for new motor. On asking how many days it will take, their response was they dont know.

If i pay, they are ready to provide me the motor immediately but since i claimed my warranty motor, it says out of stock. What type of service is this. The customer care people just keep on saying the same thing again and again that keep waiting. No specific time is mentioned. How long shall i wait for a motor that i must get according to the warranty card. How long should i spoil my kitchen walls?? If you cant give service then directly deny it and stop posting everywhere lifetime warranty motor if you cant provide.
If you can help then help by solving my issue and provide a motor.
Here is my booking id [protected]

I brought Kutchina Chimney from one of your sales persons named: Ramendra Dakua havig contact number: in Tezpur, Assam.
Item was brought in my name: Chandra Jyoti Dhakal.
He delivered the chimney but the outlet pipe is pending for a month and no one is taking responsibility to fit it.
I am facing hell lot of trouble as the gas is going to my room itself.
After paying the full amount also I am also facing such issues.
Let me know if any proof is required, you can directly call the salesperson and give my name and address as Dekargaon, Tezpur to remind him.
If any further clarification is needed, let me know.

Service request has been raised long back with id: [protected].
The Service person is saying the sales person will do it and the salesperson is saying the service person is not giving the pipe.
I have sent several mails and now sales person is not even picking my calls