Kuvempu University — Applied for Convocation But Amount deducted no Certificate received and no Amount received

Dear Sir,

I Applied for convocation certificate on 21-Apr-2023 and i made online payment of Rs. 2775.70 via HDFC BANK. Payment deducted from my account but on Kuvempu University portal it's status showing Pament status 'PENDING'. I email to [protected]@gmail.com but no one is responing, i received two contact numbers [protected] / [protected] but they also not giving any information, they always says we will call you but not giving any calarification.

I request you to please support me to get my convocation certificate.
My details are below:
Name : Azam Khan
Roll Number: 111B1432
My Email: [protected]@gmail.com
Attached Docs: Forms Screenshot and Payment Prooof.

Thanks and Regards,
Azam Khan