[Resolved]  Kuvempu University — convocation certificate not received and unable to apply again

Address: Shimoga, Karnataka

I applied for my convocation certificate online last year. It was printed and sent, but i never received it. Now, the concerned people say that it hasn't returned to them, so they can't do anything about it. Now, i can't even try to track it or apply again for the certificate. For applying for duplicate certificate, i need to submit a xerox of the old one and copy of police complaint, which i don't have because i never received it in the first place.
I'm tired of calling the university for help, with no success. I have attached the application copy of the online form.