Kuvempu University — Convocation certificate not received even after making payment twice and sending all docs

Address:	Kuvempu University Jnanasahyadri, Shankaraghatta-577451 Shimoga Dist., Karnataka State, INDIA
Website:	www.kuvempu.ac.in

I had applied for convocation certificate on 10th Nov 2022 however they said it was already printed in 2012 and sent to study center. However I never received it.

I spoke to them regarding the same, they suggested to make the payment again for a duplicate copy with below documents (hard copy).

1) FIR Copy
2) Affidavit
3) Payment proofs

I sent all the documents via India Post Article No. EM[protected]IN which got delivered on 26 Dec 2022

Still when I call the printing department they say, certificate already printed and please call distance department.

And when I call their distance department they tell me to call back on next month each time I call them.

I need to the certificate to submit at the bank, they won't understand the seriousness of the situation.

My details are as following:

Reg. No. : 101B1936
Application No : [protected]
Completed BSc IT in Nov 2012