Kuvempu University — migration document

I have completed my bsc-it distance mode from kuvempu university in 2011 but that time i didn't get my migration docent. As of now for higher education i need it on urgent basis and already called someone from kuvempu university and as suggested by university i have submitted migration form along with 450rs dd and sent it to kuvempu on 1st of september.

Someone picked my form on 5th september from kuvempu and after that i called multiple times to shivand (Migration document department) and he told me to dispatched the migration document on coming monday but didn't dispatched again called and told me to provide me the email i'd so that he can sent the soft copy of min ration document but after multiple call and message didn't get any response either call or message
Today as well called but again and again disconnecting my call please help me here as this is really urgent because no one is taking ant responsibility there