La Opala — I'm complaining about la opala microwave safe dinner set

Sep 27, 2019

La Opala Customer Care's response Dear Sir,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the bowl in the microwave. Please accept our sincere apologies for the same. We assure you that our products are very much microwave safe. They conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation or usage, which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably & get back to you with an appropriate solution –

1. A few clear pictures of the broken bowl with the design clearly visible.
2. A scanned copy of the bill if you have
3. A picture of the MRP Sticker on the box
4. Your location with contact details so that we can connect you with our respective area sales representative for further assistance.

Please send the above mentioned images & details to - [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/19-20/044

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Sep 27, 2019

La Opala Customer Care's response Also, please mention whether it's the small bowl, soup bowl or the large serving bowl.