La Opala Complaints & Reviews

Nov 25, 2019

La Opala Customer Care's response Dear Ma'am,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
However, since our products are made of glass, the quarter plate may have broken due to mishandling during transportation. This happens in rare one off cases.

Kindly share with us your location with contact details so that we can connect you with our respective area representative for further assistance on the replacement. Please send the details to the following mail ids -

1) [protected]@laopala.in
2) [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/19-20/065

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Nov 25, 2019

La Opala Customer Care's response Please send the pictures also to the above mentioned mail ids.

Sep 11, 2019

La Opala Customer Care's response Dear Sir,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to the product breaking from the edge. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
Our products are break resistant which means that during normal usage and handling they don’t break but they are not break proof as they are made of glass and they can break if they are roughly handled during transit or hit a surface in a particular angle with great impact. Nevertheless, this is a one off case and hence as a goodwill gesture, we shall replace your cup.

We have already reverted to you by sending a mail to your id. Please contact our representative in Ahmedabad on the number mentioned in the mail for further assistance on the replacement. It may take a few days to find the cup of the same design in Gujarat. If we do not get it there, we shall call for it from the factory.

For your correspondence in regards to your complaint, please note your Complaint No. C/19-20/037

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura
[protected]@laopala.in

Jul 22, 2019

La Opala Customer Care's response Dear Sir,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to the issue mentioned by you in your complaint.

Firstly, we would like to clarify on the 'unbreakable' point. We claim our products to be Toughened Extra Strong and Break Resistant, which means that during normal usage and handling it doesn’t break but it is not break proof (unbreakable) as it is made of glass and it can break if it is roughly handled whether during transit or usage.

We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. Hence, it is a great buy at the mentioned price point.

In case you have received broken wares, please send us a mail and we shall look into.
Kindly send the following details to [protected]@laopala.in so that we can proceed with the verification process -

1. Pictures of broken wares, if any
2. Reason for breakage
3. A picture of the MRP sticker on the box
4. A scanned copy of the bill
5. Your location with contact details

For your correspondence in regards to your complaint, please note your Complaint No. C/19-20/024

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Jul 22, 2019

La Opala Customer Care's response Our customer care numbers have been updated on our website www.laopala.in -

Ph - [protected] / 15 / 16 / 17

Jul 15, 2019

La Opala Customer Care's response Dear Sir,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the mugs twice. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
This is a rare one-off case. We shall definitely look into the matter & take corrective actions. Though D Mart has refunded the cost of this item, if you wish we can provide you with another coffee set from our Diva range of products which are toughened extra strong, super white, break resistant, microwave safe and available in a variety of shapes, sizes and designs. Please write to us at [protected]@laopala.in with your location & contact details in case you are interested to purchase it & we shall arrange for the same.

Thanks & regards,
Resham Bhura

Jun 24, 2019

La Opala Customer Care's response Dear Sir,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the cups. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation or usage, which may result in the breakage later in one-off cases.

We shall replace the two broken coffee mugs as of now. You can safely use rest of the mugs.

Kindly send the following details to [protected]@laopala.in so that we can proceed with he replacement process.

1. A scanned copy of the bill
2. Your location with contact details so that we can connect you with our respective area sales representative for further assistance.

Also please mention your issue and attach these pictures in that mail as well.

For your correspondence in regards to your complaint, please note your Complaint No. C/19-20/020

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Feb 25, 2019

La Opala Customer Care's response Dear Ma'am,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the product. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption or due to mishandling during usage which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably –

1. A few clear pictures of the broken plate with the design clearly visible
2. No. of pieces that have broken
3. A scanned copy of the bill
4. A picture of the MRP Sticker on the box
5. Your complete address with contact details so that we can connect you with our respective area sales representative for further assistance.

Please send the above details & pictures required to [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/117

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura
La Opala RG Ltd.

Feb 14, 2019

La Opala Customer Care's response Dear Ma'am,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably –

1. A scanned copy of the bill
2. A picture of the MRP Sticker on the box
3. Your complete address with contact details so that we can connect you with our respective area sales representative for further assistance.

Please send the above mentioned details & pictures to [protected]@laopala.in & [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/112

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Jan 09, 2019

La Opala Customer Care's response Dear Ma'am,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the tea cups. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably –

1. A few clear pictures of the broken tea cups
2. A scanned copy of the bill
3. A picture of the MRP Sticker on the box
4. Your complete address with contact details so that we can connect you with our respective area sales representative for further assistance.

Please send the details to [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/098

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Dec 28, 2018

La Opala Customer Care's response Dear Sir,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavour since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably & then arrange for replacement –

1. A few clear pictures of the product with design clearly visible
2. A scanned copy of the bill
3. A picture of the MRP Sticker on the box
4. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the above details and pictures to - [protected]@laopala.in & [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/091

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Mayank Goyal

Nov 29, 2018

La Opala Customer Care's response Dear Sir,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the cups. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably –

1. A scanned copy of the bill
2. A picture of the MRP Sticker on the box
3. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the above details and pictures to - [protected]@laopala.in & [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/075

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Mayank Goyal

Nov 29, 2018

La Opala Customer Care's response Dear Sir

We hope your query has already been attended by us and replied accordingly for further proceedings.

Thanks & Regards

Mayank Goyal

Nov 29, 2018

La Opala Customer Care's response Dear Sir,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the bowl. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavour since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably & then arrange for replacement –

1. A few clear pictures of the product with design clearly visible
2. A scanned copy of the bill
3. A picture of the MRP Sticker on the box
4. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the above details and pictures to - [protected]@laopala.in & [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/076

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Mayank Goyal

Oct 16, 2018

La Opala Customer Care's response Dear Sir,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were disappointed with the quality. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.

Kindly share with us the following details and pictures so that we can review this matter justifiably –

1. A few clear pictures of the packaging of this product.
2. A scanned copy of the bill
4. A picture of the MRP Sticker on the box
5. Your complete address with contact details so that we can connect with you.

Please send the above details and pictures to - [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/054

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura

Nov 29, 2018

La Opala Customer Care's response Dear Sir,

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the cups. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably and arrange for the replacment–

1. Your complete address with contact details so that our respective area head can get in touch with you for further assistance.

Please send the above details and pictures to - [protected]@laopala.in & [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/077

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Mayank Goyal