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Lakme Complaints & Reviews

3.3
Updated: Jun 11, 2024
Complaints 514
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325
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Lakme reviews & complaints page 2

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R
Ridhihp
from Jalandhar, Punjab
Jan 2, 2023
Jan 20, 2023
This thread was updated on Jan 20, 2023
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About registration fee refund & its policy

Address: 2Nd Floor, City Centre, 3A, Model Town Rd, Model Town, Jalandhar, Punjab 144001

Myself RIDHIMA MAHAJAN
FATHER'S NAME- MR. PANKAJ MAHAJAN

I have paid Rs.20, 000 as advance for joining the makeup artistry course at Lakme academy JALANDHAR branch. But for personal & Career reasons I cannot join & continue the course and didn't even attend classes.
NOW THE ISSUE IS THAT- I am moving away from Jalandhar to Himachal Pradesh so i cannot attend classes as i do not have any time to go for Lakme academy...
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Ekta Belani
Dec 23, 2022
Jan 20, 2023
This thread was updated on Jan 20, 2023
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I ordered a Lakme mate liquid lipstick but the product I have received has fungus. Being a regular Lakme customer this is not expected.
Lakme customer support has been notified about the posted complaint.
Dear Consumer,

Thank you for reaching out to us.

Please accept our sincere apologies for the inconvenience caused.

Be assured that all our products go through stringent quality checks before they are released in the market.

To help us assist you further regarding Lakme product, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

Our advisors will be happy to assist you.

Warm Regards,
Pooja Sarkar
Levercare Expert
We're here for you - www.hul.co.in/contact/
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    Resolved
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    Resolved

    Address: Hajipur Rajendra chowk Bihar

    I went to Malhotra store hajipur Bihar for buy a Lakme absolute skin sclupting day cream with name but sale's girl try to sale another product. So then I say I want only absolute sculpting day cream because my wife like this product then she says abuse word with me & my wife.but shopkeeper behaviour is so good he tried to Stop that girl but she kept using wrong word & own 16 years experience. Overall i purchased my product but very disappointed with her behaviour.
    Nov 9, 2022
    Complaint marked as Resolved 
    Lakme customer support has been notified about the posted complaint.
    Verified Support
    Oct 09, 2022
    Lakme Customer Care's response
    Dear Consumer,

    Thank you for reaching out to us.

    Please accept our sincere apologies for the inconvenience caused.

    To help us assist you further, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

    Our advisors will be happy to assist you.

    Stay Safe!

    Warm Regards,

    Maria Shepherd
    Levercare Expert
    We're here for you - www.hul.co.in/contact/
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      S
      SadafM
      from Moradabad, Uttar Pradesh
      Sep 14, 2022
      Resolved
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      Resolved

      Lakme Academy Fees Refund

      Address: Lajpat Nagar, New Delhi

      I enrolled into the Lakme Academy a while back but was unable to attend, so I tried to withdraw admission and asked for a fees refund but they claim that there’s no fee refund policy (which is something they didn’t mention at the time of enrolment). They keep stalling every time I try to contact them and so far there has been no resolution to my problem....
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      parul2709
      from Mumbai, Maharashtra
      Sep 7, 2022
      Resolved
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      QoD treatment ended up in super oily hair everyday

      Address: M -1/88, Kapoorthala Road, opposite Spencer’s, near Kohli Pathology, Aliganj, Lucknow, Uttar Pradesh 226024, India

      I got QoD treatment done from Lakme Aliganj, Lucknow branch (worth Rs 8500 + taxes) but all it gave me is super oily hair from next day of the wash. I live in Canada and was visiting my parents in Lucknow India when I got this treatment done. Weather in Canada is very dry so I thought they would get better here but its been 3 months after the treatment but my hair have not gotten any better. In addition, number of white hair have increased...
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      p_18131050057
      from Mumbai, Maharashtra
      Aug 29, 2022
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      Poor haircut

      Address: Goregaon East near hdfc bank Mumbai

      Poor service prior appointment was taken but no good professional or hair stylist was there the person whom I concern wasn’t a good professional she used blow dry with hair
      Tool on wet hair that will damage hair...
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      L
      Lavisha Sachdeva
      Aug 18, 2022
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      My order id is 47960
      I have sended them 100 of emails
      But no reply
      Lakme customer support has been notified about the posted complaint.
      Dear Consumer,

      Thank you for reaching out to us.

      Please accept our sincere apologies for the inconvenience caused.

      To help us assist you further regarding Lakme, we request you to contact us on[protected] between 9 am to 7 pm, Monday to Saturday or write at [protected]@lakmeindia.com

      Our advisors will be happy to assist you.

      Warm Regards,

      Maria Shepherd
      Levercare Expert
      We're here for you - www.hul.co.in/contact/
      Dear Consumer,

      Thank you for reaching out to us.

      Please accept our sincere apologies for the inconvenience caused.

      To help us assist you further regarding Lakme Salon, we request you to contact us on[protected] or email us at care.[protected]@unilever.com.

      Our advisors will be happy to assist you.

      Warm Regards,

      Maria Shepherd
      Levercare Expert
      We're here for you - www.hul.co.in/contact/
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        S
        Sahithi divya
        from Vijayawada, Andhra Pradesh
        Aug 15, 2022
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        Salon guy charged high prices

        I am sahithi divya, yesterday on august 14th, i went for qod hair treatment to lakme saloon, vijayawada. My hair length is mid back which costs 8500/- according to lakme prices, but in the bill the guy charged for waist and below which costs 11864/- and extra cream charges for 3 times (1016*3). He said mid back length treatment cost is 13000/- and he charged extra 1 time for cream cost, but later when i saw the bill which was sent to the...
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        Rajeswari Nanda
        from Dhenkanal, Odisha
        Aug 14, 2022
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        I am having burns in my face everytime i use this product. I have used it in past years without any difficulty. The quality of product has significantly diminished. Its really unethical for a consumer.
        Lakme customer support has been notified about the posted complaint.
        Dear Consumer,

        Thank you for reaching out to us.

        Please accept our sincere apologies for the inconvenience caused.

        Be assured that all our products go through stringent quality checks before they are released in the market.

        To help us assist you further regarding Lakme product, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

        Our advisors will be happy to assist you.

        Stay Safe!

        Warm Regards,

        Aldrich Dsouza
        Levercare Expert
        We're here for you - www.hul.co.in/contact/
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          A
          AnkitaA85438097
          Aug 9, 2022
          Resolved
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          Resolved

          Hello,

          My name is Yashasvi Lodwal. I joined lakme Academy of bhopal in Year 2018.
          But as I m based in Indore . I switched my course from Bhopal to Indore after 8 months. I m enrolled in 1 year cosmetology course and paid 80% of the fees in bhopal center. When I wished to switch Indore academy considered my request and took the rest of the fees from me and said there will not be any problem in the certificate. But now after almost 4 years Still I m not able to get the certificate and bhopal academy already closed. I have given full fees and attended full session for my course. I m not getting any help and proper response from Indore Academy and Lakme India.
          Sep 13, 2022
          Complaint marked as Resolved 
          Lakme customer support has been notified about the posted complaint.
          Verified Support
          Aug 11, 2022
          Lakme Customer Care's response
          Dear Consumer,

          Thank you for reaching out to us.

          To help us assist you further regarding Lakme academy, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

          Our advisors will be happy to assist you.

          Warm Regards,

          Maria Shepherd
          Levercare Expert
          We're here for you - www.hul.co.in/contact/
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            A
            anniedaniel
            from Delhi, Delhi
            Aug 6, 2022
            Apr 27, 2023
            This thread was updated on Apr 27, 2023
            Resolved
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            Resolved

            Address: Bungalow Road Kamla Nagar, Above KFC, Delhi, India Pin Code: 110007

            I would like to bring your attention to the Lakme Academy Powered by Aptech
            Address - Ua-38, Bungalow Road Kamla Nagar, Above KFC, Delhi, India
            Pin Code: 110007
            That they are not providing proper education and products. Their behaviour is totally unprofessional during counseling they promised us that they will provide us books (PDF), Proper Vanity, Uniform and Identity cards but They are not providing any of these, It's been more than 4 months and we still didn't get books, i cards and uniform and when i confronted them about not keeping their promises they outright denied
            The manager Mr. Azeem Siddiqui and Miss Naina they are unprofessional with the students they don't know how to manage things in academy, all i am asking for the basic requirement of students but they always run behind the money and insist the student to pay the complete fees in downpayment and after taking the admission they forget their all the false promises.
            As i have heard that rest of the branches are working well they are providing Books, Identity cards, Lakme Uniform and Proper products to their students
            I have invested my time and money and if this is how Lakme Academy works why will i refer anyone who is interested in beauty and makeup courses.
            Every student is frustrated with their behavior they are only good at making fool of students after receiving the whole amount their behavior changes
            As i hope the main branch can solve this problem.
            Thanking you
            Yours truly
            Anamika Daniel
            Jun 7, 2023
            Complaint marked as Resolved 
            Lakme customer support has been notified about the posted complaint.
            Verified Support
            Apr 27, 2023
            Lakme Customer Care's response
            Dear Consumer,

            Thank you for reaching out to us.

            To help us assist you further regarding Lakme academy, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

            Our advisors will be happy to assist you.

            Warm Regards,

            Tejaswi Poojary
            Levercare Expert - We're here for you!
            Website: www.hul.co.in/contact/
            WhatsApp: +[protected]
            Toll-free:[protected] AM to 9 PM, 7 days a week)
            Dear Anamika,

            Thank you for reaching out to us.

            To help us assist you further regarding Lakme academy, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

            Our advisors will be happy to assist you.

            Warm Regards,

            Maria Shepherd
            Levercare Expert
            We're here for you - www.hul.co.in/contact/
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              A
              akanksha philip
              Jul 23, 2022
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              I had joined lakme academy in 2021 april for Advance Makeup course. I had completed my course in Feb 2022. Academy offered me with participate certification cos after course completion I had to get shifted to out of city sue to which I was unable to give exam but academy offered me with this alternate. But lateron when omI submitted for my particiaptiob certificate they refused to give me my certi and now its been so many months neither they are giving me clear answers to ny query nor sending my certificate. They have charged ne with 77k for this course and now there branch head don’t answer my call. Its Lakme academy Rajouri garden. I want some strict actions against this unprofessional behaviour and want all my money back.
              Lakme customer support has been notified about the posted complaint.
              Dear Akansha,

              Thank you for reaching out to us.

              To help us assist you further regarding Lakme academy, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

              Our advisors will be happy to assist you.

              Warm Regards,

              Maria Shepherd
              Levercare Expert
              We're here for you - www.hul.co.in/contact/
              Dear Akanksha,

              Thank you for reaching out to us.

              To help us assist you further regarding Lakme academy, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

              Our advisors will be happy to assist you.

              Warm Regards,

              Maria Shepherd
              Levercare Expert
              We're here for you - www.hul.co.in/contact/
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                F
                Fahad Amtul
                Jul 19, 2022
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                I bought Lakme eyeconic kajal deep black online. The expiry date is Jan 2024. When I opened the packing I found the stick covered in white coloured growth most probably fungus. It is a grievous issue, using this faulty cosmetic can result deleterious health hazards, eyes are one of most sensitive parts of body. We buy cosmetics from reputed company such as Lakme trusting the brand, To see such quality defects is disheartening and a serious cause of concern. I hope they resolve it soon
                Lakme customer support has been notified about the posted complaint.
                Dear Consumer,

                Thank you for reaching out to us.

                Please accept our sincere apologies for the inconvenience caused.

                Be assured that all our products go through stringent quality checks before they are released in the market.

                To help us assist you further regarding Lakme product, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

                Our advisors will be happy to assist you.

                Stay Safe!

                Warm Regards,

                Maria Shepherd
                Levercare Expert
                We're here for you - www.hul.co.in/contact/
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                  D
                  Deeksha Dinesh
                  from Bengaluru, Karnataka
                  Jul 18, 2022
                  Resolved
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                  Resolved

                  I had ordered a mini lipstick set and compact powder from lakme 9 to 5 primer plus matte range in shade ivory cream but lakme had sent me an empty box of compact power with waste cardboard peice such a disappointed behaviour from lakme but when I complaint this to lakme support they just argued that they sent complete order but I dint receive complete order being a brand of India and doing such cheap things and proving the customer proper satisfactory service is not a proper or prefect brand to exist shame on you lakme for doing this kind
                  Aug 18, 2022
                  Complaint marked as Resolved 
                  Lakme customer support has been notified about the posted complaint.
                  Jul 18, 2022
                  Updated by Deeksha Dinesh
                  In this condition lakme had sent me the order such cheap brand

                  Verified Support
                  Jul 18, 2022
                  Lakme Customer Care's response
                  Dear Consumer,

                  Thank you for reaching out to us.

                  Please accept our sincere apologies for the inconvenience caused.

                  To help us assist you further regarding Lakme, we request you to contact us on[protected] between 9 am to 7 pm, Monday to Saturday or write at [protected]@lakmeindia.com

                  Our advisors will be happy to assist you.

                  Warm Regards,

                  Maria Shepherd
                  Levercare Expert
                  We're here for you - www.hul.co.in/contact/
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                    Ramyashree S.R
                    Jul 13, 2022
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                    I had taken a protein treatment for my curly hair for 8k and i was informed that I'll get a freez free and 60% to 80% straight hair look till 6 months to max .
                    But i can see my hair have no effect after the protein treatment and i can see more freez and not a single change only worst experience.
                    Lakme customer support has been notified about the posted complaint.
                    Dear Consumer,

                    Thank you for reaching out to us.

                    Please accept our sincere apologies for the inconvenience caused.

                    To help us assist you further regarding Lakme Salon, we request you to contact us on[protected] or email us at care.[protected]@unilever.com.

                    Our advisors will be happy to assist you.

                    Warm Regards,

                    Maria Shepherd
                    Levercare Expert
                    We're here for you - www.hul.co.in/contact/
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                      S
                      Sho S
                      from Pune, Maharashtra
                      Jun 29, 2022
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                      Address: KASARWADI. PUNE

                      I have not received 'Jade Roller' it is missing in the parcel. Arrange to dispatch it immediately.
                      Lakme customer support has been notified about the posted complaint.
                      Dear Consumer,

                      Thank you for reaching out to us.

                      Please accept our sincere apologies for the inconvenience caused.

                      To help us assist you further regarding Lakme, we request you to elaborate your concern.

                      Our advisors will be happy to assist you.

                      Warm Regards,

                      Aldrich Dsouza
                      Levercare Expert
                      We're here for you - www.hul.co.in/contact/
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                        N
                        from Indore, Madhya Pradesh
                        Jun 25, 2022
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                        I’ve booked a waxing package at Lakme salon Saket nagar Indore, for one year which expired on 15 may 2022. But I did not received any call from salon for expiring the package and not received any message from company and salon that my package is expiring, which is not expectable from the big chain of salon “Lakme”.
                        Every small and big chain always reminds for expiring the package and services before one day also but Lakme that salon never informed me by message and call.
                        I want my money back and also compensation of bad services from your company.
                        Lakme customer support has been notified about the posted complaint.
                        Dear Consumer,

                        Thank you for reaching out to us.

                        Please accept our sincere apologies for the inconvenience caused.

                        To help us assist you further regarding Lakme Salon, we request you to contact us on[protected] or email us at care.[protected]@unilever.com.

                        Our advisors will be happy to assist you.

                        Warm Regards,

                        Maria Shepherd
                        Levercare Expert
                        We're here for you - www.hul.co.in/contact/
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                          Dpkkm1992
                          from delhi, Delhi
                          Jun 24, 2022
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                          Address: 25, 1st Floor, Huda Market, Faridabad Sector 16, Above Easy Day, Faridabad, Faridabad, Haryana, Haryana 121002

                          I took admission in lakme academy faridabad..but they refuse to give me a products for practice..and other side one of my friend also doing a course in lakme preet vihar they got all the products for practice---this is so irritating and i faced this issue since i took a admission ..kindly resolve me issue or refund my money
                          Lakme customer support has been notified about the posted complaint.
                          Dear Consumer,

                          Thank you for reaching out to us.

                          To help us assist you further regarding Lakme academy, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

                          Our advisors will be happy to assist you.

                          Warm Regards,

                          Maria Shepherd
                          Levercare Expert
                          We're here for you - www.hul.co.in/contact/
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                            Rinita Datt
                            Jun 18, 2022
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                            Bad service facial

                            Address: Lakme, Koparkhairane, NAVI Mumbai

                            24.12.2022. I had my hair colour, facial and threading. Hair colour was ok. But threading and facial was worst. They are fooling everybody non trained employees are working. My facial and threading done by Seema Sardak. Today only I came to know her name when again Lakme Koparkhairane called and given me some offer. Facial was costing 5 to 6 thousand. I have been for Lakme name but they are just making money. After my facial and threading...
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                            Sravani Thamminana
                            Jun 13, 2022
                            Resolved
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                            Resolved

                            Hello Lakme! I jus want to say that ur services are excellent.recently i have got service at as Rao nagar Hyderabad .ms.Tina, hair stylist, has colored my hair and made me look beautiful .i really want to appreciate the way she had provided the services.she has excellent communication skills.she made us feel like home at the salon.she has suggested us about the care to be taken .clarified our doubts.i got really impressed by her work.i suggest u to give her any award or reward for her services becoz i have thought earlier to switch to other salon but becoz of her i have trusted the Lakme salon and i don't want to switch anymore.
                            The issue i have is ...i have got services in jalandhar too .the services are excellent but the most irritating part is that they try to force us to get services done and suggest products and force us to buy those products.which i really didnt like.ms Tina who has suggested us about the care nowhere promoted a particular brand or simply forced us to get some service done.she explained us exactly wat we need wch is really impressive and important to satisfy a customer .i request you to look into it and make sure that the staff ll stop promoting brands and force to get unnecessary services done .thank you
                            Jul 18, 2022
                            Complaint marked as Resolved 
                            Lakme customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 15, 2022
                            Lakme Customer Care's response
                            Dear Sravani,

                            Thank you for taking the time to share the feedback on your experience about Lakme Salon.

                            It's really nice to receive a positive word from a loyal consumer like you that puts a big smile on our faces!

                            For further information regarding Lakme Salon we request you to contact us on[protected] or email us at care.[protected]@unilever.com.

                            Our advisors will be happy to assist you.

                            Warm Regards,

                            Manish Joshi
                            Levercare Expert
                            We're here for you - www.hul.co.in/contact/
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