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SUGAR Cosmetics Complaints & Reviews

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Last updated May 18, 2022
Complaints 23
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SUGAR Cosmetics reviews & complaints(23)

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Some time before I bought some sugar products but only one of the eye liner get dry please replace it
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    Respected sir,
    On 13 Jan 2022 my amount of 1198 rupee deducted 2 times, but due to payment failure use only one amount, till now I have been nor received my refund of 1198 rupee, please refund my amount as soon as possible. Bank details attached with this mail. If refund donr by your side then senand share me refund reference no. And UTR no. For further communication to phone pay and PNB bank
    Geetika rathi
    Contact number...
    +3 photos
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    [protected]@gmail.com
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      Hi,
      I placed an order of Rs. 799 at 3:29 pm from sugar app. But i did not get the order number yet. And the items are still not showing up on my order list. Though the amount has been deducted from my account. Attached is my screenshot of the transaction.
      Please provide me with my order number ASAP or refund me the amount.
      Also provide a customer care number that actually works!!!...
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      Ordered a wedding makeup kit from this site. But have not received any tracking number or ID to track it. How to track this?
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        I bought before 4-5 days lipistick company named sugar from jwala heri market, jain store, paschim vihar, new delhi - 110063. It is very poor in quality. when i bought this lipistick, shopkeeper said that this is dry met in quality. after wearing mask it is not spread in the chin or upper lip area.

        but after use it is spreading in nose, chin and upper lips area. kindly help
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          I bought this item on 27.11.21 online from Nyakaa and my order number is
          # NYK[protected].12

          I am surprised that in less than 2 months the product finished (27.11.21 to 22.01.22) and I didn't use it very frequently as well. I went to the Nyakaa Delhi Airport terminal T3 showroom and try to complain about this product but no use, they advised me to write directly to company or forgot about it.

          Initially...
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          Hello, I have ordered 2 lipsticks from Sugar, Number 37 and Number 38, both were colours were different in reality as compared to what was depicted on the website. I don't understand this. The customer service tells me that it is because of the lighting in my laptop which I do not think is the case. Requesting the company to please review the photos on the website....
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          I purchased the product from monimohan store at Ranaghat Nadia, West Bengal for my daughter on 10/12/2021. I hýanded over the product to my daughter on 12/12/2021. When she was trying to use the product surprisingly she found that the liquid is almost dry and she could not apply the product. We don't expect such type of defective product. Requesting for suitable solution as the product is too much costly to us... Hope we will get a suitable solution...
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            I have ordered (Order no. #[protected] mini smudge me not liquid lipstick set and sugar matte attack transferproof Lipstick-10 depeach mode+ sugar selfie essencial - pink pouch. But I have got only 1 Lipstick. Rest products are missing. What am I supposed to do? Why do you not send me whole order? It is very much disappointed for your irresponsible behaviour.
            I want my product immediately. If you will not send this, refund my money...
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            I have not yet received my order placed on 9th November 2021. The tracking details only show dispatched from the day I placed the order, no further notification has been sent to me.
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              I had ordered online products from them and some of the products i received defective. When I raised return request they said they don't have reverse pickup facility at my pincode where they delivered the products.
              They are saying if I want refund then i will have to ship the products and if I want replacement they can arrange replacement. It is not possible for me to ship the products because at my pincode courier service is not available. I will have to travel 30-40 kms to ship the products.
              They have mentioned on their website that they have hassle free 15 days return policy. why are they even delivering the product at the location where they cant arrange reverse pickup.
              Pathetic service
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                They are scammers and liers! i had bought one stick foundation from the online app which by far, is the worst app ever with lots of glitches. Anyways, i had ordered on 2w1st june 2021 and the product arrived on 21 july(one month later). i asked to return it and asked for refund for which they agreed after the numerous procedures but its mid-September 2021but haven't still got the refund. Big frauds!
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                  I paid Rs. 2739 for an order, but due to some reasons had it cancel it. Now, the amount hasn't been refund even after 10 days yet. One of the worst customer care services, they said to check with the bank, but, bank has not received the money yet. They cheated me....
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                  I have ordered sugar smudge me not lipsticks on 25th june 2021 and also got the same on 29th june. But i returned those on 1st July because of the shades of lipsticks and applied for a refund. Also they assured me to get the return in 3-5 working days but i did not get the refund till on 11th july. Please check the matter...
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                  I have bought a POWERCLAY SPF 20 BB CUSHION 07 VANILLA LATTE in the last week of February from Pacific mall Subash Nagar Sugar outlet .I haven’t used it for 2 months when I have opened I got to know that it was not at all sealed and it was having very less quantity, I visited this outlet after lockdown 3 times but couldn’t get the solution for the same and also the customer service of such reputed store was really dissatisfying and it’s...
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                  Baught a kajal for the first time and is not worth the price its better I would have take eyeconic kajal atleast that is worth.I was told it will not spread but it is like 20 Rupees kajal spreading on face.Its a request that if you are taking so much of money it should be worth do replace it.Consider it as a complaint also its a humble request to give the product that is worth with price paid...
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                  I payed the amount through phone pay got a mail from razor pay but they havenot initiated any details about shipping i need my amount refunded so kindly check
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                    I'm ordering the kit worth 1299/-
                    They sent me damaged items here I place some pics.please teach them a lesson I need compensation.their customer service didn't reply and respond.how cheat they are.please help me sir.my order number is
                    A shipment from order #562976 is my order.please help me sir .even GWP bag tooo damaged.im totally disappointed....
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                    Otp to approve transaction of rs. 2000.00 from your a/c no. Ending 0854 to vellvette lifestyle pvt. Ltd is 24920341. Do not share with anyone.

                    I'm placed the order but the transaction was unsuccessful so order did not placed. My money was deducted. Im complaint to them but they said we didn't see any unsuccessful transaction. Please teach them a lesson i need my i want my money back please...
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