Lakme Complaints & Reviews

I had ordered a mini lipstick set and compact powder from lakme 9 to 5 primer plus matte range in shade ivory cream but lakme had sent me an empty box of compact power with waste cardboard peice such a disappointed behaviour from lakme but when I complaint this to lakme support they just argued that they sent complete order but I dint receive complete order being a brand of India and doing such cheap things and proving the customer proper satisfactory service is not a proper or prefect brand to exist shame on you lakme for doing this kind

I had taken a protein treatment for my curly hair for 8k and i was informed that I'll get a freez free and 60% to 80% straight hair look till 6 months to max .
But i can see my hair have no effect after the protein treatment and i can see more freez and not a single change only worst experience.

I have not received 'Jade Roller' it is missing in the parcel. Arrange to dispatch it immediately.

I’ve booked a waxing package at Lakme salon Saket nagar Indore, for one year which expired on 15 may 2022. But I did not received any call from salon for expiring the package and not received any message from company and salon that my package is expiring, which is not expectable from the big chain of salon “Lakme”.
Every small and big chain always reminds for expiring the package and services before one day also but Lakme that salon never informed me by message and call.
I want my money back and also compensation of bad services from your company.

I took admission in lakme academy faridabad..but they refuse to give me a products for practice..and other side one of my friend also doing a course in lakme preet vihar they got all the products for practice---this is so irritating and i faced this issue since i took a admission ..kindly resolve me issue or refund my money

24.12.2022. I had my hair colour, facial and threading. Hair colour was ok. But threading and facial was worst. They are fooling everybody non trained employees are working. My facial and threading done by Seema Sardak. Today only I came to know her name when again Lakme Koparkhairane called and given me some offer. Facial was costing 5 to 6 thousand. I have been for Lakme name but they are just making money. After my facial and threading my face got black marks and threading area got full black. What product they use God knows. Please do the inspection and please beware of Ms. Seema Sardak. She doesn’t have any idea of any thing. In my life I have not seen worst beautician and even in Lakme. Atleast I want my money back a sum of 15000 I spent there and my request please take the strict action to close this type of beauty parlour who they make money in cost of somebody’s face in danger.

Hello Lakme! I jus want to say that ur services are excellent.recently i have got service at as Rao nagar Hyderabad .ms.Tina, hair stylist, has colored my hair and made me look beautiful .i really want to appreciate the way she had provided the services.she has excellent communication skills.she made us feel like home at the salon.she has suggested us about the care to be taken .clarified our doubts.i got really impressed by her work.i suggest u to give her any award or reward for her services becoz i have thought earlier to switch to other salon but becoz of her i have trusted the Lakme salon and i don't want to switch anymore.
The issue i have is ...i have got services in jalandhar too .the services are excellent but the most irritating part is that they try to force us to get services done and suggest products and force us to buy those products.which i really didnt like.ms Tina who has suggested us about the care nowhere promoted a particular brand or simply forced us to get some service done.she explained us exactly wat we need wch is really impressive and important to satisfy a customer .i request you to look into it and make sure that the staff ll stop promoting brands and force to get unnecessary services done .thank you

I visited Lakme salon Ajaynagar, Kolkata on 14th of May for Smoothening Treatment, after 4hours and 6300/- spending what they provided me was the same hair what I had before treatment. I revisited there and asked the reason, they surrendered by saying it was their mistake, they applied wrong strength chemical and hair was under processed, they asked me to wait for 21 days to redo the treatment, they said they will provide some protein treatment first which was suppose to prevent my hair from second treatment damage and then they will go for Smoothening Treatment. On 8th June i revisited the salon for second time treatment, there they took 5 hours of my day to redo, though they haven't done any protine treatment before applying the chemical, after the second treatment the hair was straight for only that night and again started becoming wavy, on the day of wash, i asked them are you feeling that my hair has gone through Smoothening Treatment? The girl was numb and another trainer of that salon said we will do another treatment on your hair to make perfect straight. Now after all these things, I am really not interested to waste my another 4-5 hours and also to allow my hair to damage further, they have already burnt a portion of my hair which I found today while combing near my scalp. I am really very disgusted with the brand Lakme and i promise I won't refer anyone to the salon, moreover I will definitely spread the blunder of Lakme to everyone i know. I am raising this complaint to you so that without any further discussion and any other treatment you can start my refund as soon as possible. I don't want to hear or understand any person anymore. This is my first and last communication to you guys for my whole amount refund without any delay. Enough is enough for me now!

I got severe lip allergies after using Lakme Enrich Matt Lipstick ( PM11) shade. It's been 3 days now since I'm suffering from lip allergies. There are little red spots near and on my lips and there's dryness and roughness and burning sensation. Lips are swollen also. Last year I used the same shade of Lakme lipstick and got lip allergies so I thought there's some problem with the product so I discarded it and bought a new one. Again I got the same lip allergies. This is not expected from such a big and reputed brand as Lakme. I checked on google and I found many other cases where women have faced similar issues with other shades of Lakme lipsticks. Maybe they didn't report it to the consumer court. Please look into the matter as this is very serious. Presently I'm facing lip allergies and it's making my life difficult. I have a good collection of Lakme products but after this incident I'm scared to buy Lakme products again... nobody wants to risk their health for a small item such a lipstick. Lakme should really look into the matter and check what kind of ingredients they are using to manufacture lipsticks that so many women are facing similar allergies.

Yesterday post taking an appointment I visited for my kids haircut to the salon and that was well within the working hours and I was told that service cannot be given. Also since I was an old customer of that branch I was trying to reach them for appointment from over a month from my own number but everytime I used to call the call gets disconnected so had to try with an alternate number for booking an appointment. On asking Shivani why that is happening she told Lakme has blocked your number. On asking the reason why this block is done she said because you had complained regarding the collagen treatment not done properly.
Firstly inspite of my hairs being damaged for lifelong just because o[censored]ntrained staff and experiments of staff I didn't make any official complain. Had i done a complain also is this how you treat the customers. By blocking your platinum client.Is lakme trying to convey that customer is not allowed to do feedback also. It's like mentality harassing the client by getting insulted in front of staff. Feedback at all places is appreciated Good /Bad because that improves the efficiency. I clearly remember on visiting first time to this centre I was forced to put a review by the staff. You can buy such reviews but till the time the foundation of quality is weak Service levels cannot be good.

I have all the videos and photos of my completely damaged hair post the treatment. Also the staf[censored]nnecessarily forces you to buy lakme products everytime we visit. I hold the brand responsible for this shows culture and aspirations of the company to just make profit and leave. He'll with clients.

This is about the Lakme Salon located in Goregaon East.

Have been visiting this salon for almost 10 years now. They have managed to retain some of the best professionals who are extremely good with their services. HOWEVER, the entire salon experience is mostly ruined by the reception area. And that's not coz of the people it's typically coz there will be atleast 4 people at the reception always talking n gossiping about something at the top of their voice and extremely inefficient to manage the appointments. This isn't the first time I faced this at this salon, but just continued coming back coz of the good services provided but their professionals.

Would really see to some difference, i[censored] want to retain ur customers as well. Coz am sure u understand that ur customers do not step out of their house and come to ur salons just to avail the services but to have an experience as well. Here they don't even care to ask for a glass of water, that also the professional have to get it for u in between a hair treatment or whatever services u r availing.

I Ashwani Garg, father of Bhumika want to register a complaint for Lakme Academy Bathinda, Punjab regarding the old owner Jasmeet Sachdeva and their receptionist Sneh and Veerpal. As my daughter had completed her Cosmetology course from LAKME academy. I had already told jasmeet ( old owner) to change my daughter's name from Bhumika garg to bhumika but still they hadn't change the name and gave her the certificate with the wrong name. After returning the certificate and asking them again to correct it, they took documents from us and fees for changing name but after submitting the fee the stop picking our call and stop responding us and hadn't tell any updation till now ...their both the receptionist Sneh and Veerpal never pick our call and never update us regarding the certificate after giving a lot of reminders. I want my daughter's correct certificate as early as possible with correct name (Bhumika) and please take strict action against sneh and Veerpal their staff members. My daughter had joined academy in around year 2018 and still their is no response

Yesterday, I had been to lakme, himayathnagar for eyebrow shaping
Have developed a bad wound on my eyebrow, as the beautician, Meena carelessly cut my eyelid.
I hold lakme responsible for this grievous injury caused by the staff member.
I demand lakme to immediately suspend the services of the incompetent beautician who caused the injury to prevent any future damages to any other customer.
I also demand to pay compensation for the anxiety and pain and damage they have caused which might leave a permanent scar

We have been forged by 5he salon executive on the name of A treatment which didn't Last a day and when we reverted back they ignored it .such lame attitude by the staff for a service costing around 4000 is a shame and harassment at the same time.really depressed with such a reputed name never going to trust this brand again

People who work there are not at all experienced and treating customers very roughly. It's like doing experiments on customers and not at all customer friendly.. Head who is there for maintenance is too lazy.. They should appoint proper professionals to work properly.

I have taken fruit facial at Lakme salon today 19mar 2022 .women staff attend me she took 30 min to complete full facial procedure no massage nothing when I told her that it's too short then she added you have taken basic service soo if i spend 2000 i atleast assume that the facial time would be 1hr atleast instead she was showing her soo which they prepare during training I am regular customer here but this time service is not at all satisfied

I haven't received any e mail after placing my order. I have paid it and also got a text message of paying . but I got a message of
Order derived but I haven't received it
If there is a problem I want refund .because the amount have been cut from my bank acount

The customer care service is very cooperative but I don't understand that despite talking to them thrice, sending multiple mails and getting the guarantee that my refund will be processed, it has been more than a month and I have not received my money yet. I hope that the issue is resolved soon

I ordered Lakme eyeconic kajal, twin pack through flipkart on 11th March 2022 (order ID- OD[protected], got it delivered on 13 March 2022 (invoice number- FADAUP[protected], Dated-11 March 2022). The product has Quality issues and flipkart is not accepting return order, since the product has no return policy.

Product has mfg date printed as July 2021 and has expiry on Dec 2023. Despite being not expired, fungal growth can be observed throughout the body of the kajal stick. Which is appalling as this kind of quality issue is not expected from lakme.

Please resolve this issue.

I bought Lakme Kajal and opened it today morning. But I was shocked to find that it was full of fungus. As you can see the expiry written on the label is June 2023. I'm greatly disappointed. Hoping for a good product to be recieved!