Lakme Complaints & Reviews

Highly disappointed by final result of smoothning and global colouring. My smoothning effect have vanished completely. Colour is also not satisfactory. Hair has became visibly dull and dry. My complete payment of 10k has gone to vein. No support from lakme salon season mall pune. They raised their hand saying now nothing cant be done.. To keep a straight look i should not tie my hairs. This is really unprofessional behaviour. How can u charge someone and spoil the hair and look of a person and relax. I expect a call back from expert and permanent solution to my hair.

Hi,
I'm a regular customer of your products and services. I have even been blogging about it. Recently i purchased lakme absolute lip gloss plum and shine "candy shine"b065. I have purchased it from your authorized dealer as i applied i got severe allergic reaction to it and my lips got swollen and blisters on it.
I'm really unhappy about it. Hopefully i'll get a solution to it.

I use lakme iconic kajal since many years.. I alwys face a problem with its breakage.. Thiz time i purchased a new kajal n found tht there is already damage caused to kajal from inside which result in its breakage while applying it.. I kindly request to u to check itz quality so tht our money n trust is not wasted... On ur products... It cost 180/- n iz broken from inside... Check ur productz before selling..

I got straight gloss therapy done in my hair in lakme salon, faizabad branch in mid june 2019. It is obvious that hair would grow but after 2 months my hair started breaking from the point where the straightening was done. I am loosing all my hair now, would need to change my haircut any time soon. I went to complaint in the salon but i immediately got a reply in way that they aren't responsible for thing happening and won't do anything for such. Replied very rudely. One member there said you have not used our recommended products, you haven't taken the spa also it was very much required. The thing is when so many people go for rebounding so how can my hair is breaking from the point they did it. It's very painful to see your hair loosing this way. I don't want refund, i want them to fix it up. I can't afford to loose my hair after paying 8500/-. Even the local salon has given me the better service.

Hi, recently i've done my hair spa in lakme salon... Earlier it was too good n even the service was very good... But from past 2 3 months i've observed that the service has become worst... They always have reasons to manipulate the customers.. I always do insta care spa.. Everytime they used to do hairwash followed by cream application n then steam n lastly blowdry... But this time they didn't apply cream n didn't give steam n even blow-dry.. When i asked them they say rules are changed now.. Do the customers look like dumb to you ppl?? Every other visit they give some # reasons n give bad service.. This time it was just 5min of hairwash.. That's it.. Is that you called hairspa?? I can wash my hair at home as well.. Just because the service was btr for the first time i went there... But only first visit was good later the service was worst everytime.. Will never go to lakme again.. Bas paisa lootna hai n reasons dene hai... Worst lakme... Worst service.. Better you shut down the salon... It's worst...

Hello lakme,

This is regarding a recent service done from lakme salon new town for a hair smoothening.

I am totally upset with the service done and this is not at all acceptable by a brand named lakme.

In the mean time i am proud to say and name the parlour from where i did my earlier hair smoothening and i have recommended many of my friends who also did hair smoothening from there and it was just wow!

I don't think i can ever recommend this service to any of my known person as it's not worth it. I have a long, thick and good hair texture and i thought doing smoothening will enhance it more and give me a smooth n shiny look. But to my surprise it gave me a dull look and whoever has seen this they all are disappointed looking at my hair.

I am going back to my same parlour and recommending lakme is a strict no.

This kind of service from a brand like lakme is totally unacceptable.
I hope the higher management will do justice to this.

Me and my sister went to lakme salon, btm layout, bangalore to get keratin treatment done. They suggested for qod (Which is the costliest treatment available) mentioned that it would last for 6 months. For my sister no much difference seen after the treatment it was horrible curles were seen. When enquired they asked us to come after a month trying their shampoo suggested. How is it going to improve any further? They just wanted to get out of the moment. It looked fine for me but after first wash my hair became uneven. We have spent 18000 inr and is really not acceptable.

I am writing today to complain of the poor service i received from your company lakme academy rohini. Ms. Aggarwal (Counselor) ignores our requirements

Ms. Nishtha (Couselor) holds all the responseblity but she ignores our complaint of less products in everything we told every single but she doesn't respond and academy owner ms. Bhasker has not available in her room sometime she came for few minutes but not communicate with students. They told me on admission time the course is for 6 months but now it 7th month because of less in product i have my admission receipt also

I am most annoyed that i waste my money in this academy they are saying us that we have not hair color shade card right now if you can arrange then we pay for it but we are not responsible for products are shade-card they received fee from our side they are responsible. Lack of water supply in shampoo station some pipes are leak and not repair since 2 months some products are expired since 1 year but if we talk about they are saying (Or nahi hai itne se hi kro) teacher and couselor are playing like a shuttle cock teacher says talk to couselor and couselor says talk to teacher but teacher are not responsible for products and shade card they are purchasing product from shops but they told me that we are tie up with hindustan unilever and hindustan unilever says we using only schwarzkopf product in lakme academy but today they says that you are using local brand argan spa cream but according to the lakme content schwarzkopf spa should available in academy but its not

I trust on you because lakme is powered by aptech i would welcome the opportunity to discuss matters further students which fill the admissions i don't want they suffers in future please take action on this academy and please come and surprise visiting check all things our students are waiting for you

Yours faithfully,

Sir/ma'am,
I had been using lakme products from many years and trusted the brand a lot.
But on june 18, 2019. I purchased a lipstick (Lakme enrich satin, p 149) from an authorized seller, at (Merit queen, galaxy mall, asansol, west bengal) and after using it i got severe allergic reaction on my lips. It not only left my lips dry and scaly but the condition became worse and immediately i had to seek medical help.
Even...

Dear team,

This complain is regarding your new launch lakhme saloon in raigarh chhattisgarh.
I am your old customer and was very exited to take some experience in your newly launched saloon in raigarh and visited with my family.
But unfortunately your staff denied to provide services to me because i am pregnant and they not allowed pregnant woman's in their saloon.
I felt so embarrassed and insulting in front of other customers and my family.
I thought i should mention the same things to media so that other pregnant women should not go there to insult herself because my friends and colleagues are there but before taking action i thought i should inform you about the matter so that you will aware of that and will take a necessary action.

Thanks
Contact no - [protected]

I went there to do cysteine treatment which is 5000inr. But they suggest and convinced me to do straight gloss therapy for 8000inr.. They guaranteed me that it will last for 5-6 month.. But after i done it... It doesn't even last for five days, so i complained, they did a root touch up for me, that was good on that time... When i had my first hair wash after that, some of my hairs were straight and some become wavy... My hair become uneven. Iam also facing hairloss, they told cysteine give hair a strength. I need a compensation, i paid 8000 i want my money back.. If you dont compensate, i will sure file a case.

I took qod treatment for my hairs but they used fake products & wrong treatment.
I invested nearly 15, 000/- on my hairs but the lakme saloon cheated on me.
They don't have proper knowledge about the service but they took money from me and did some wrong treatment to my hairs.
I expect some good change in my look after the treatment but lakme spoiled my hairs.

I am doing advanced makeup course from lakme academy lajpat nagar. I was charges around 70, 000 for this. They baited me saying that this is some offer going on so if you enroll now you'll get some extra off. They said originally the fees for this course was 1.5 lac. Though, they charged just rupees 52000 from my batchmate for the same course. They are a complete fraud.
I later enrolled for hair styling for which i was charged rs. 15000. But after sometime i realised all this mentioned above. I am not even satisfied from their work so i asked to get my hair styling fees refunded. I have not attended a single hair styling class yet but they refuse to refund the fees at any cost. I can't continue hair styling with here as am moving to another city also. But they a turn a deaf ear to it. I tried to resolve this issue by calling the customer care number, emailed them but nothing helped. Hope i'll get my fees back now. Please look into this matter as soon as possible.

Hi,

My name is khyati mashru (Registered mobile no [protected]), who am a customer of lakme salon ghatkopar since more than a year. Recently, my registration on the above number is upgraded to "showstopper" member and i was given certain free and discounted services, which i have been availing for last couple of weeks, including 'free destress spa', 'stress release massage' etc. Whenever i have availed these services i made an appointment booking through my app, while billing so that it is picked up by the system. Similarly i have a "20% discount on any 1 form service" and the expiry of the same is on sept 07, 2019. Hence, i went for "cysteine infusion upto mid back" yesterday and tried to book the same through the app which is when i can get the discount. However, there is some snag in the same and i am unable to book the same. Also, i have not availed any other free service in the same visit, so it is also not an issue. Because of this reason i had to make full payment of rs. 8, 000 instead of discounted rs. 6, 400/-. Today i am going for the remaining part of the service, and would like to get a solution to problem, so that either i can get refund of remaining amount or get services of that much amount.

In order to clarify the whole issue, i had a word with "urjita" on the toll free number[protected] and she has confirmed that i am eligible for such a discount. However, she said i will get a solution for this issue only on mail confirmation. Would genuinely request you to look into it and give me some solution so that i can talk to the salon today.

Also, for any further issues, i request that the salon also gets a list of services which the client is been given free/discounted because they are always clue less about it when i ask for it. Only after showing them the same on the app, do they realise the same.

Thank you in advance.

Regards,
Khyati mashru.

I went to lakmé haldia for head wash and blow dry on 8th august 2019 (Appointment was taken on phone). The service was provided on time but it was pathetic service i have ever had in lakmé. The service provider did not even used conditioner after the shampoo as he said it will make your hair oily, and directly applied dryer on my wet hair due to this my hair got extremely damaged (Mostly the new growth length). Since then it is 2 week now and i am really pissed off as my hair looks very dry/fried.
Earlier also i had faced couple of issues in this lakmé: 1) my left eyebrow length was shortened 2) next time when i had visit my eyebrow was cut badly in threading etc. I still ignored those issue but this time it is worse. This salon is not having experts and experienced employees rather they are ditching us with the tag line of lakmé.
I want lakmé (Since i am one of most frequent and gold customer) to fix my hair best (Of course not in haldia but delhi location will work) or give me compensation so that i can get my hair fixed in some other chain. Or else i will write to consumer forum.
Awaiting your prompt response.

Dear sir/madam,

I have been a loyal customer to your salons since 2 yrs now, and i often suggest my friends and family to visit your salons too.
I recently visited your branch at harlur, bengaluru for the insta sheen facial (Rs 2500), and it was done very improperly.
I always get this facial done and so know the exact steps involved in it.
However the lady who did my facial was clearly not trained in doing the doing this facial, she did it like a local parlour facial with no pattern followed, and a very bad massage. She didn't even know how to use the galvanic machine.
The facial was over in about 30 mins... The products weren't even given time to be absorbed in.
I feel very bad about this experience since i have always loved lakme saloons, but this experience was very disappointing... Especially considering the fact that i have infant to care for... And this facial was a luxury relaxing time for me.

I sincerely hope that my complaint is taken seriously.

Kind regards,
Dr. Nadaf.
[protected]@gmail.com

Hi, i had got a qod hair treatment done on 19/07/19 by paying rs 8000/-. They assured me it would last for an year. But the treatment didn't even last for two weeks. On enquiring back they asked me to come for hair spa by again paying rs 1800/-. It's unfair they just want to do business by cheating customers to only charge extra money. I want this corrected by atleast doing it again for no additional cost and assure me the result for one year. Else refund my money and other costs.

I did a qod which was anti frizz treatment for hair from lakme powai branch which they said will last for 5-6 months and which was very expensive one but the treatment dint even last for one month. I visited their branch to show them the hair effect has faded away but they sent me back saying the hair stylist was not available. Also i sent photos of the hair to the hair stylist who did my treatment but he didn’t revert back since then. Days have passed but i dint get any call from them or even that stylist. I am demanding my money to be refunded because i dun want to waste my time again on that useless treatment.

Dear sir/ ma'am
This complain is regarding about makeup faculty of lakme academy powered by aptech of moradabad branch in uttar pradesh,.
They had given advance make artistry course for 2 months.. But still the teacher, who is training us about makeup didn't know anything.. And if we put up some questions they just start their tantrums that i'll resign from here orelse we'll put fine on students.. Only on putting up some questions...!
So basically this mail which i'm sending you is on behalf of makeup student and i'm a hair student of same academy but i had completed my advance makeup artistry course from lakme academy powered by aptech from delhi, ranjendra place branch.. So there are so many issue's over here like related to incomplete equipments of hair's.. And no knowledge about makeup to a teacher.. I have much to say but words are not enough that's why i thought i should mail you.. And this is a request please send someone from your side to make things clearout!! I was also a lakme student but i can say and tell with confidence that how much i know about makeup and face shape each and everything related to makeup.. But here the makeup teacher didn't even telling how to use derma palatte.. Even she don't know bridal looks or there name or eye makeup n there's names too!!
We all seriously need your help asap!!
They're given advance makeup course only for 2 months.. Like seriously.. We don't have book's for theory sections orelse not even printouts of particular theme or colour theory, face shapes, eyeshapes,.. It looks like they have concern only with money... And having no interest in teaching... So it's a request from all students who are really having concern for their future or the money they're paying for, obviously!!
So please do help us out..!!
And it's a request from my side to keep my name confidential!!
Because i can proudly say i know more then them, so some kind of jealousy they have for me or i can say they don't like me.. Because i always put questions where i see something is not going right!!
Thankyou so much..
Eagerly waiting for your response,
Have a good day.

I got my nutri smooth done on 03/07/19 at Lakmé saloon Manipal, Udupi.
But after two hair wash at home, my hair is getting curled and wavy already. This treatment doesn't have any positive effect on my hair.
I visited salon for hair Cystine which was costing me approx. 5k, the consultant there told me to go for nutri smooth therapy(which was expensive one), they convinced me to go for nutri smooth saying that it will give...