Lakme Complaints & Reviews

Last year i bought two lakme 9 to 5 lipsticks, one for me and the other for my sister in law from shoppers stop in shipra mall, indrapuram, ghaziabad district. Mine broke within first week and probably hers also broke in a week or two.

Recently another friend was criticizing this product and to our shock we realized that the same thing happened to us. The only difference was we didn't think of raising up this complaint with lakme!!

After looking on this forum and knowing that this product is extremely low quality, lakme should compensate us suitably. I urge that a good brand like lakme shouldn't stoop down to such a level to earn profits.

A month ago, lakme opened a beauty parlour in malaviya avenue third street, thiruvanmiyur, chennai - 600041.
This has been opeed in a primary residential area, and according to cmda rules no license can be issued to such commercial establishments in a primary residential area. Therefore, this parlour is unauthorised.
The owner \ franchisee has no permission to run this from the corporation. I have their reply saying so to my rti application.
They have opened the parlour on a very busy road and the clients park their vehicles on the footpath, putting the lives of walkers in danger. The clients also use the common parking area meant for the residents of the building from which they operate.
And the address put up in the front ad board is wrong. Businesses cannot put up false addresses on their ads. The board says, 28/1, mg road, malaviya avenue third street, besant nagar. This is patently false. Malaviya avenue third street is in thiruvanmiyur, chennai - 41. Besant nagar is chennai - 86. This is not even a corner apartment building. So why the mix-up in the addresses?
Does lame encourage such opening of its outlets in residential areas, flouting all rules without a license to operate?
Please ask the owner/franchisee to close this down at once. This business is unauthorised and illegal. It has no license to operate and will never get one, at least through legitimate means.

The respected authority i m student of lakme academy pitampura kohat inclave delhi
This is to inform you that it has been very much disappointing as i have opted for advance course in march 2019. Even i have paid 85000
With no nagotiation, they are willing to provide me with foundation course.
I have realized that this is truely fraud. Even after having a talk to lakme head, they haven't responded me with a good note
This is a dare warning to the concerned authority that i wouldn't give any of the examination till i get the advance certificate. They are ysing duplicate products they was fraud with 50 student and 50 students with me against lakme acadmey orelse i would be left with no other option but to erge for fir against this fraud.! And i will go to to the consumer court and file case on lakme academy and inform to media

My aunt joined one of the lakme institutes in trivandrum, kerala. But in the very first day only she discontinued that because of the teaching methods by unexperienced trainers and it's not working as per what they said before the payment. She asked for the refund, they said they don't have a refund policy so go and file a case in court, lakme will take care of that.

Ticket number: rkn2626. I got many services from lakme two days back to get ready for my marriage. They suggested all exorbitant services as it was for marriage. I developed very bad rash on my face after beauty sutra facial in lakme thanisandra branch. They told that it will subside in 1 day but it's getting worse. I need compensation for this ugly look for my marriage. Bill details are attached.

Highly disappointed by final result of smoothning and global colouring. My smoothning effect have vanished completely. Colour is also not satisfactory. Hair has became visibly dull and dry. My complete payment of 10k has gone to vein. No support from lakme salon season mall pune. They raised their hand saying now nothing cant be done.. To keep a straight look i should not tie my hairs. This is really unprofessional behaviour. How can u charge someone and spoil the hair and look of a person and relax. I expect a call back from expert and permanent solution to my hair.

Hi,
I'm a regular customer of your products and services. I have even been blogging about it. Recently i purchased lakme absolute lip gloss plum and shine "candy shine"b065. I have purchased it from your authorized dealer as i applied i got severe allergic reaction to it and my lips got swollen and blisters on it.
I'm really unhappy about it. Hopefully i'll get a solution to it.

I use lakme iconic kajal since many years.. I alwys face a problem with its breakage.. Thiz time i purchased a new kajal n found tht there is already damage caused to kajal from inside which result in its breakage while applying it.. I kindly request to u to check itz quality so tht our money n trust is not wasted... On ur products... It cost 180/- n iz broken from inside... Check ur productz before selling..

I got straight gloss therapy done in my hair in lakme salon, faizabad branch in mid june 2019. It is obvious that hair would grow but after 2 months my hair started breaking from the point where the straightening was done. I am loosing all my hair now, would need to change my haircut any time soon. I went to complaint in the salon but i immediately got a reply in way that they aren't responsible for thing happening and won't do anything for such. Replied very rudely. One member there said you have not used our recommended products, you haven't taken the spa also it was very much required. The thing is when so many people go for rebounding so how can my hair is breaking from the point they did it. It's very painful to see your hair loosing this way. I don't want refund, i want them to fix it up. I can't afford to loose my hair after paying 8500/-. Even the local salon has given me the better service.

Hi, recently i've done my hair spa in lakme salon... Earlier it was too good n even the service was very good... But from past 2 3 months i've observed that the service has become worst... They always have reasons to manipulate the customers.. I always do insta care spa.. Everytime they used to do hairwash followed by cream application n then steam n lastly blowdry... But this time they didn't apply cream n didn't give steam n even blow-dry.. When i asked them they say rules are changed now.. Do the customers look like dumb to you ppl?? Every other visit they give some # reasons n give bad service.. This time it was just 5min of hairwash.. That's it.. Is that you called hairspa?? I can wash my hair at home as well.. Just because the service was btr for the first time i went there... But only first visit was good later the service was worst everytime.. Will never go to lakme again.. Bas paisa lootna hai n reasons dene hai... Worst lakme... Worst service.. Better you shut down the salon... It's worst...

Hello lakme,

This is regarding a recent service done from lakme salon new town for a hair smoothening.

I am totally upset with the service done and this is not at all acceptable by a brand named lakme.

In the mean time i am proud to say and name the parlour from where i did my earlier hair smoothening and i have recommended many of my friends who also did hair smoothening from there and it was just wow!

I don't think i can ever recommend this service to any of my known person as it's not worth it. I have a long, thick and good hair texture and i thought doing smoothening will enhance it more and give me a smooth n shiny look. But to my surprise it gave me a dull look and whoever has seen this they all are disappointed looking at my hair.

I am going back to my same parlour and recommending lakme is a strict no.

This kind of service from a brand like lakme is totally unacceptable.
I hope the higher management will do justice to this.

Me and my sister went to lakme salon, btm layout, bangalore to get keratin treatment done. They suggested for qod (Which is the costliest treatment available) mentioned that it would last for 6 months. For my sister no much difference seen after the treatment it was horrible curles were seen. When enquired they asked us to come after a month trying their shampoo suggested. How is it going to improve any further? They just wanted to get out of the moment. It looked fine for me but after first wash my hair became uneven. We have spent 18000 inr and is really not acceptable.

I am writing today to complain of the poor service i received from your company lakme academy rohini. Ms. Aggarwal (Counselor) ignores our requirements

Ms. Nishtha (Couselor) holds all the responseblity but she ignores our complaint of less products in everything we told every single but she doesn't respond and academy owner ms. Bhasker has not available in her room sometime she came for few minutes but not communicate with students. They told me on admission time the course is for 6 months but now it 7th month because of less in product i have my admission receipt also

I am most annoyed that i waste my money in this academy they are saying us that we have not hair color shade card right now if you can arrange then we pay for it but we are not responsible for products are shade-card they received fee from our side they are responsible. Lack of water supply in shampoo station some pipes are leak and not repair since 2 months some products are expired since 1 year but if we talk about they are saying (Or nahi hai itne se hi kro) teacher and couselor are playing like a shuttle cock teacher says talk to couselor and couselor says talk to teacher but teacher are not responsible for products and shade card they are purchasing product from shops but they told me that we are tie up with hindustan unilever and hindustan unilever says we using only schwarzkopf product in lakme academy but today they says that you are using local brand argan spa cream but according to the lakme content schwarzkopf spa should available in academy but its not

I trust on you because lakme is powered by aptech i would welcome the opportunity to discuss matters further students which fill the admissions i don't want they suffers in future please take action on this academy and please come and surprise visiting check all things our students are waiting for you

Yours faithfully,

Dear team,

This complain is regarding your new launch lakhme saloon in raigarh chhattisgarh.
I am your old customer and was very exited to take some experience in your newly launched saloon in raigarh and visited with my family.
But unfortunately your staff denied to provide services to me because i am pregnant and they not allowed pregnant woman's in their saloon.
I felt so embarrassed and insulting in front of other customers and my family.
I thought i should mention the same things to media so that other pregnant women should not go there to insult herself because my friends and colleagues are there but before taking action i thought i should inform you about the matter so that you will aware of that and will take a necessary action.

Thanks
Contact no - [protected]

I went there to do cysteine treatment which is 5000inr. But they suggest and convinced me to do straight gloss therapy for 8000inr.. They guaranteed me that it will last for 5-6 month.. But after i done it... It doesn't even last for five days, so i complained, they did a root touch up for me, that was good on that time... When i had my first hair wash after that, some of my hairs were straight and some become wavy... My hair become uneven. Iam also facing hairloss, they told cysteine give hair a strength. I need a compensation, i paid 8000 i want my money back.. If you dont compensate, i will sure file a case.

I took qod treatment for my hairs but they used fake products & wrong treatment.
I invested nearly 15, 000/- on my hairs but the lakme saloon cheated on me.
They don't have proper knowledge about the service but they took money from me and did some wrong treatment to my hairs.
I expect some good change in my look after the treatment but lakme spoiled my hairs.

I am doing advanced makeup course from lakme academy lajpat nagar. I was charges around 70, 000 for this. They baited me saying that this is some offer going on so if you enroll now you'll get some extra off. They said originally the fees for this course was 1.5 lac. Though, they charged just rupees 52000 from my batchmate for the same course. They are a complete fraud.
I later enrolled for hair styling for which i was charged rs. 15000. But after sometime i realised all this mentioned above. I am not even satisfied from their work so i asked to get my hair styling fees refunded. I have not attended a single hair styling class yet but they refuse to refund the fees at any cost. I can't continue hair styling with here as am moving to another city also. But they a turn a deaf ear to it. I tried to resolve this issue by calling the customer care number, emailed them but nothing helped. Hope i'll get my fees back now. Please look into this matter as soon as possible.

Hi,

My name is khyati mashru (Registered mobile no [protected]), who am a customer of lakme salon ghatkopar since more than a year. Recently, my registration on the above number is upgraded to "showstopper" member and i was given certain free and discounted services, which i have been availing for last couple of weeks, including 'free destress spa', 'stress release massage' etc. Whenever i have availed these services i made an appointment booking through my app, while billing so that it is picked up by the system. Similarly i have a "20% discount on any 1 form service" and the expiry of the same is on sept 07, 2019. Hence, i went for "cysteine infusion upto mid back" yesterday and tried to book the same through the app which is when i can get the discount. However, there is some snag in the same and i am unable to book the same. Also, i have not availed any other free service in the same visit, so it is also not an issue. Because of this reason i had to make full payment of rs. 8, 000 instead of discounted rs. 6, 400/-. Today i am going for the remaining part of the service, and would like to get a solution to problem, so that either i can get refund of remaining amount or get services of that much amount.

In order to clarify the whole issue, i had a word with "urjita" on the toll free number[protected] and she has confirmed that i am eligible for such a discount. However, she said i will get a solution for this issue only on mail confirmation. Would genuinely request you to look into it and give me some solution so that i can talk to the salon today.

Also, for any further issues, i request that the salon also gets a list of services which the client is been given free/discounted because they are always clue less about it when i ask for it. Only after showing them the same on the app, do they realise the same.

Thank you in advance.

Regards,
Khyati mashru.

I went to lakmé haldia for head wash and blow dry on 8th august 2019 (Appointment was taken on phone). The service was provided on time but it was pathetic service i have ever had in lakmé. The service provider did not even used conditioner after the shampoo as he said it will make your hair oily, and directly applied dryer on my wet hair due to this my hair got extremely damaged (Mostly the new growth length). Since then it is 2 week now and i am really pissed off as my hair looks very dry/fried.
Earlier also i had faced couple of issues in this lakmé: 1) my left eyebrow length was shortened 2) next time when i had visit my eyebrow was cut badly in threading etc. I still ignored those issue but this time it is worse. This salon is not having experts and experienced employees rather they are ditching us with the tag line of lakmé.
I want lakmé (Since i am one of most frequent and gold customer) to fix my hair best (Of course not in haldia but delhi location will work) or give me compensation so that i can get my hair fixed in some other chain. Or else i will write to consumer forum.
Awaiting your prompt response.

Dear sir/madam,

I have been a loyal customer to your salons since 2 yrs now, and i often suggest my friends and family to visit your salons too.
I recently visited your branch at harlur, bengaluru for the insta sheen facial (Rs 2500), and it was done very improperly.
I always get this facial done and so know the exact steps involved in it.
However the lady who did my facial was clearly not trained in doing the doing this facial, she did it like a local parlour facial with no pattern followed, and a very bad massage. She didn't even know how to use the galvanic machine.
The facial was over in about 30 mins... The products weren't even given time to be absorbed in.
I feel very bad about this experience since i have always loved lakme saloons, but this experience was very disappointing... Especially considering the fact that i have infant to care for... And this facial was a luxury relaxing time for me.

I sincerely hope that my complaint is taken seriously.

Kind regards,
Dr. Nadaf.
[protected]@gmail.com