Lakme — Completion certificate

I had joined lakme academy in 2021 april for Advance Makeup course. I had completed my course in Feb 2022. Academy offered me with participate certification cos after course completion I had to get shifted to out of city sue to which I was unable to give exam but academy offered me with this alternate. But lateron when omI submitted for my particiaptiob certificate they refused to give me my certi and now its been so many months neither they are giving me clear answers to ny query nor sending my certificate. They have charged ne with 77k for this course and now there branch head don’t answer my call. Its Lakme academy Rajouri garden. I want some strict actions against this unprofessional behaviour and want all my money back.