[Resolved] Lakme — Denied service though appointment was booked

K Sarvani Kumari

from Pune, Maharashtra

Sep 25, 2021

Address:

Pune

I have booked an appointment for 25 Sept at Lakme Salon, seasons mall, pune for 10:30AM by connecting @ [protected].

The salon has opened at 11AM and I have waited for half an hour, Instead of that they asked me to come after an hour as they have had their other customer appointment already.

I have not been informed prior for any of this and providing mail screenshot for appointment confirmation.

They should have internally communicated regarding this and appointment should not have been booked if other customers were inline.

This is not expected from salon like Lakme as I have been highly disappointed with the service.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Oct 28, 2021

Complaint marked as Resolved

Lakme customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2021

Lakme Customer Care's response Dear Kumari,

Thank you for reaching out to us.

Please accept our sincere apologies for the inconvenience caused.

To help us assist you further regarding Lakme Salon, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

Our advisors will be happy to assist you.

Warm Regards,

Maria Shepherd
Levercare Expert
We're here for you - www.hul.co.in/contact/