[Resolved]  Lakme — fraud case

Address:

season mall,magarpatta,hadapsr,pune-411028, 411028

Dear team,

I am one of the regular customer of lakme salon, i am taking service from lakeme salon seasons's mall, magarpatta, hadapsar, pune-411028.

I am sorry to say that your salon is cheating people, i am taking service from varsha, customer is visiting salon for relaxation but your executive is continuously pushing for upsale and selling packages during that period.

On last visit i was there for two hour your executive was continuously trying to do upsale and selling package.

I was got completely pissed off lastly i have taken package of 5k, your executive has told us for 5k you will get service of 7k that will be valid for 2 month.

I agreed since i am regular customer of that salon and i paid 5k taken the package.

I have multiple time confirmed it that for how much period it will be valid, your associates and the girl at billing counter has also said it that it will be valid for 2 month.


Now from few days i am getting call and today i picked the call, the caller from other side is stating that the offer is valid for 1month only and asked to take service as soon as possible.

I said you guys has confirmed me it will be valid for two month and just few days back i have taken the package, now the girl is telling me sorry madam we were not aware it is valid for one month only.

This is completely cheating customer and looting customer, i am salaried class and hardly i have time to visit salon once in a month now your executive is insisting me to take service.

Request you to plz deduct my bill amount of 3900 from 5000 and return my 1100 else i'll hv no option other than complaining file at consumer court.

Request you to clear by complian on top priority.

Regards
Chandni thakur