[Resolved] Lakme — hair straightening

Titas Ghosh

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700036

I went to Lakme salon Ananya. My requirement was hair straighting. They told me ceretin smoothning would be good for you, you would get best result. So I spend 7999.

After the wash I noticed my lower portion of hair become damage and my hair is not straight.

So I complained the matter. They called me and aked me to visit the salon again.

I visited, and they told me, I have to cut my hair or they can do only a spa for the remedy. I asked them, give me in writing, that the spa will give me straight and damage free hair. But they didn't.

Seriously Lakme?
I spend my 7999/- for this damage?
Worst experience I ever had.
My only requirement was straighting hair and I get this.

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Aug 25, 2018

Complaint marked as Resolved

Lakme customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Lakme Customer Care's response Dear Ms. Ghosh,

We apologize for the inconvenience caused due to Lakme Salon.

Request you to write us at care.[protected]@unilever.com which would help us assist you better.

We look forward to hear from you shortly.

Alternatively, you can connect with us on toll free number[protected] between 10 AM - 7 PM, 7 days a week