Lakme — Lakme absolute kohl kajal

Address:	Pune, Maharashtra, 411014
Website:	www.lakmeindia.com

Yesterday evening[protected] I purchased a Lakme Absolute Kohl Kakal worth Rs. 725 from Lifestyle, Inorbit Mall, Pune. Today morning[protected] when I opened the pack, I found the tip of the Kajal broken and stuck to the cap ( attached photos for reference). After finding it broken, I immediately went back to the mall to exchange the damaged item, they refused to exchange the same saying as per their policy they do not exchange cosmetics. They also mentioned that they cannot do anything about the damaged product because the items come packed directly from the Company itself. Now can you tell me why should I accept a damaged product from Lakme?? The package of these kind of items (Kajal) is not opened and shown to the Customer before it is purchased, so how do we know if it is broken inside?? Its worth 725 bucks, not a 10 rs thing that I would ignore. Lakme is such a reputed company, and selling such kind of damaged products in the market is a degrading thing that company could do. It is very disappointing!!