Lakme — Not refunding Advance payment

I, enrollled myself for a makeup advance street Kolkata for which I have made advance payment.

Now due to the present scenario and family problem I, wont be able to go for the course. So, when I asked them for a refund they denied by stating that there is no refund policy which is nowhere mentioned on lakme Academy website and further the counselor didn't told us, it is only after payment of advance i received receipt stating no refund.

I have not taken any classes from them yet and have not signed any such policy. How can they force such illogical policy over me.

Kindly look into the matter and help me for the same.
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Dear Kritika,

Thank you for reaching out to us.

To help us assist you further regarding Lakme academy, we request you to contact us on[protected]
or email at care.[protected]@unilever.com.

Our advisors will be happy to assist you.

Warm Regards,

Laxman Sahu
Levercare Expert
We're here for you - www.hul.co.in/contact/
Kritika11's [Complaint's author] reply, Jul 14, 2021
Kindly ask them to adjust my amounr for any salon services or else I can purchase some products from them of that amount...how can they steal my money without adjusting it...
Lakme Customer Care's response, Jul 18, 2021
Verified Support
Dear Kritika,

Thank you for writing back to us.

To help us assist you further regarding Lakme academy, we request you to contact us on 1800-266-8630
or email at [email protected].

Our advisors will be happy to assist you.

Warm Regards,

Maria Shepherd
Levercare Expert
We're here for you - www.hul.co.in/contact/
Dear Kritika,

Thank you for reaching out to us.

To help us assist you further regarding Lakme academy, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

Our advisors will be happy to assist you.

Warm Regards,

Maria Shepherd
Levercare Expert
We're here for you - www.hul.co.in/contact/
Thank you for reaching out to us.

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