[Resolved] Lakme — Poor/disappointing service | |||
On 6th July I went to the this Lakme saloon nearby. I always visit the same salon hoping this time it won't be as bad as an experience at it was last time.I try to trust it. But what happened this time made up my mind to never look back and visit . I was very specific for my eyebrows - told this girl to only remove the extras and maintain the shape( her name was Kusum, perhaps!) I wanted it to remain thick. She took her own sweet time to ruin my looks completely..she made it thin, very thin..moreover, she gave this excuse that mostly people like it this way( you really think I care about how others like it?.Its about my face!!! ) I was furious and highly disappointed. But this was not it. I had no option. I had to continue with the service as the next day I had commitments. I went ahead for waxing. While I was getting the services..this lady from the reception banged the door open (while I was half dressed) and started enquiring about the what services I took and whether I would pay cash or by card!! I was SHOCKED. I understand It was getting late, but then I very much took the appointment before visiting...i didn't except this, no one would. Well in the end I would like to mention the we visit salons not for this gruesome experience but for some peace, nice service and privacy ( which I think was not at all lakme's priority for me ) .Hence, I promise I won't visit this place again. Was this information helpful? | |||
Sep 9, 2021 Complaint marked as Resolved Lakme customer support has been notified about the posted complaint. Verified Support Aug 08, 2021 Lakme Customer Care's response Dear Agrata, Thank you for reaching out to us. To help us assist you further regarding Lakme Salon, we request you to contact us on[protected] or email at care.[protected]@unilever.com. Our advisors will be happy to assist you. Warm Regards, Maria Shepherd Levercare Expert We're here for you - www.hul.co.in/contact/ | |||
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