[Resolved]  Lakme Salon — Lakme Salon hair fall treatment

Hi,

Myself Sayantani Datta, had purchased a hair fall treatment in Lakme Salon, Pune (Seasons mall outlet). In every session they did the treatment as their will. Just apply a serum in the scalp and massage and leave for 5-10 mins after some time, shampoo. For this every session they charged Rs 1500. In sessions they don't even show what they are applying in my hair. Just to show the variation in some session they are putting hair mask and leaving for 5 mins ( in last 2 session).After drying, applying serum on the length of hair. Particularly in the last session the experience is worst. First I had taken appointment at 6 pm. After reaching I waited for 30 min. Second, the person appointed for the whole session suddenly changed just after applying the serum and the person assigned is not even trained to blowdry hair. Third, after applying serum, shampoo is done, but this time they applied the serum again in scalp after the shampoo and telling they did it in every session like this which is a complete lie. Forth, they said it will absorb to scalp but they did not follow the same in other sessions.
Now if this damage my hair further who will be responsible for that ? Will Lakme Salon bear the responsibility ? If my hair got damaged I'm going to lodge a complaint with consumer forum for this.