Lakshmi Hyundai — Given my car for repair not repaired and damaged my car not yet delivered
I own a Hyundai Santro model 2019 Vin no 019833, Eng no. 968150 with vehicle bearing No.TS 07 GM 3294, I dropped my vehicle, on 26.02.2021 at Lakshmi Hyundai Service Center at LB Nagar for inspection and maintenance of engine checkup, light and abs light and other issues like small jerking when car speed is slow, later after 20 days, your mechanic Mr. Shiva Kumar has informed me, that they have checked my car with the demo car and traced out the problem to be with the ECM Module and asked me to pay an advance of Rs.30, 000 (Rupees Thirty Thousand) and accordingly I paid the said amount on 12.04.2021 and thereafter I placed several calls to your service centre to know the status of my vehicle and there was no response from your representatives. I was forced to visit the Service Centre to take delivery of my car but it was utter surprise to me that my car is not in a roadworthy condition and your service centre mechanics have damaged my car body Shell right door and my car is not in a moving condition. Up on me questioning them regarding the same, they suggested me to take the delivery of my car in the same bad condition and gave reckless and irresponsible answers. Your mechanics have damaged my vehicle and till date, my vehicle is still at the Service Centre. I incurred huge financial loss of income of Rs. 25, 000 per month and mental agony due to the abnormal delay occurred out of your company negligence.
Hence you are hereby called upon to deliver the vehicle at the roadworthy condition and compensate me for the financial loss that I incurred due to lack of my vehicle i.e. Rs. 1, 50, 000/- (25, 000 p.m x 6 months) to me within a period of eight (8) days from the date of receipt of this message, failing which, I will take legal action for which you will be held responsible for all the costs and consequences thereof.
Note: A copy of job card and the bill receipt of the amount paid at the service centre is herewith enclosed.
Mohd. Ziaul Rub
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LAKSHMI HYUNDAI LB NAGAR RR DIST HYDERBAD
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