Lakshmi Hyundai — I20 service

Address:

Hyderabad, Andhra Pradesh

Vehicle No.AP09BZ5795 I20 Sportz Diesel variant 2010 model.
I am regular visitor to your Banjara Hills Road No.14 service centre for the last 5-6 years.
As it was very hot due to summer, I did not go to Banjara Hills on 15.04.2017. But have given the vehicle for general servicing at your Moosarambagh service centre on 15.04.2017 - Est No. S[protected] for Rs. 10, 548 which was paid. There were no specific problems before service.
But after service and while taking delivery of the vehicle I noticed that the vehicle was stopping suddenly while holding clutch and while changing gears. This problem was not there before service. I pointed out to the service person who checked by a drive and advised to change the clutches immediately.

As the problem was continuing regularly, I contacted your Banjara Hills service centre. Mr. Pavan Reddy who checked the vehicle advised that the cluth has gone completely and has to be changed. I gave the vehicle for the purpose and the clutch was changed vide Invoice No.B[protected] dt.13.05.2017 for Rs.15, 014.

But the problem persisted, and I again contacted Mr. Pavan Reddy and on his advise gave the vehicle for checking on 20.05.2017 which was done vide Invoice No.B[protected] dt.20.05.2017 for amount Nil. I was advised that the clutch switch has gone and has to be replaced. But vehicle was checked and returned without any changes.

But problem continued and when I was contacted by Ms. Lakshmi of Banjara Hills Service centre, on 23rd, to enquire about how was the service, I advised that the problem is not yet resolved. She advised that she will be sending a person to my residence for checkup.

On 24.05.2017 your technician Mr. Suresh (name not sure) visited in the after noon and checked the vehicle and confirmed that the problem is there. He advised that the vehicle has to be taken to service centre for checkup.

On 25.05.2017 the vehicle was taken again to service centre at Banjara Hills vide Invoice No.nil dt.25.05.2017. Yesterday somebody called me from servicecentre that the cylinder has failed due to which and overheating the problem is continuing. I told him to check thoroughly and confirm that the problem is resolved by changing cylinder.

I would like to pointout the following issues:
1. Vehicle was not stopping in clutch/changing gears, before service by Moosarambagh service centre on 15th Apr. The problem developed only afterwards and advised by the technician there that clutch has to be changed.
2. Your Banjara Hills service centre which checked the vehicle on 13th May, did not point out any other issues than changing the clutch.
3. The vehicle was checked by your technicians 4-5 times but there is no solution to the problem. And every time a new issue is being advised as reason. And I do not know when the issue is finally resolved.
4. I feel that a thorough job has not been done for resolving the issue.
5. While I do not mind paying for replacements, as a customer I will be happy if the problem is resolved in 1-2 visits.

I shall be happy if you can advise all concerned to take things more seriously and resolve customer issues in total and not piece meal.