Landmark Online India / LandmarkShops.in

Landmark Online India / Landmarkshops.in — defects on sofa purchased vide invoice [protected] dated 06 nov 17 from homecentre

Sumita Ghosal

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560048
Website:	www.homecentre.in

We bought this sofa (3+2+1 seater) as per the above invoice. Very soon we found that one of the cushions in the 3 seater was suppressed way more than the other cushions. On our complaint the company carpenter came and checked and advised that all the sofas require repair.

The sofas came back after repairs on 17th oct and we found further damages to the sofa. These were corroborated again by lifestyle-homecentre carpenter who visited us on 18th oct 18.

Moreover, the repairs were carried out by inexperienced people and thus they had uneven thickness, overstuffed in places making them look real shabby. We have refused to accept the sofas and have requested replacement. We are yet to hear back from the company reps.

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Landmark Online India / LandmarkShops.in customer support has been notified about the posted complaint.

Nov 26, 2018

Updated by Sumita Ghosal We are yet to get any resolution to the complaint. Homecentre is coercing us to take back the sofa saying that it is repaired. However, not only are the aesthetics of the Sofa changed, but we have also noticed now that the company has given hard padding on the sofa without informing us. Thus by accepting the sofa in the present condition we shall be accepting a product that is totally different from the one we had purchased.

We have requested the company to allow us to go and see the sofa which the company is refusing.